Automix not working on macbook sequia 15.6

[me_]

Plan

Premium

Country

US

Device

Macbook Air M4

Operating System

Sequia 15.6

My Question or Issue

My mac used to work perfectly for automixes. Today, upon checking my playlist I realized my automixes were all broken and the previous mix "pattern" (still accessible fine on the same playlist on a iPhone) was totally changed. For instance, a song that used to play 8 seconds in would now just start from the beginning but another song that used to start 30 seconds in would start from 1 min into the song. I use same account on iPhone but it doesn't have this issue even for the same exact playlist. What could be the problem? I already tried logging out and back in and also performed a clean reinstall and turning off crossfade, turning automix option off an on, as well as clearing the cache but nothing worked. 

[Joan]

Hi there @me_,

Thanks for reaching out. We'll be glad to help you enjoy the Mixed playlists to the fullest.

Let's try and narrow down where the possible root of the issue could be. Consider testing the following if you haven't already:

• Does this only affect one specific playlist or have you noticed discrepancies with all Mixed playlists? 
• If you create and Mix a new one, does that one work as expected?
• Try playing the same list on the web player on the affected MacBook and see if the issue is present there too.

Let us know how it goes.

[me_]

• In all, what i've noticed is it's very random where in some songs it actually works the same but in most songs they just start from the beginning while on iPhone it starts seconds after (the behavior I want)
• No, even if i create an mix a new playlist by copying the songs, it still makes the same error
• I do not see a mix option in web player.

[Dessi]

Hey @me_,

Thanks for the reply!

We have an Ongoing issue about transitions not playing correctly, which is currently under investigation and we think your issue might be related to it so feel free to check it out. The reports in there are primarily for issues on mobile, but there are also some mentions about the desktop app. 

We'd like to raise what you've mentioned with our tech folks as well so it'd be great if you can confirm a couple more things:

• How many songs does the playlist this happens with have?
• Does this occur only the first time you play it or also if you pause and restart it?
• Is the app in focus or is it minimized?
• Do you have any external device connected when it's playing?

You did mention clearing the cache already, but it's worth performing a clean reinstall of the app to give it a fresh start and to ensure it's running the latest version. 

Keep us posted.

[me_]

• 32 songs
• Pause and restart? What do you mean? But if I go back to the song after hearing the transition it does the same thing the second time too
• It happens both when in focus and minimized
• No external
• I already did a clean reinstall but the issue persists

[Ivelina]

Appreciate the provided details @me_.

We've forwarded this to the relevant team and we'll make sure to let you know if/when there are any updates on the matter.

In the meantime, we're here if there's anything else that we can assist you with.