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Autoplay is missing...?

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Autoplay is missing...?

user-removed
Not applicable

Plan

Premium

Country

Vietnam
 

Device

iPhone 7 Plus, MacBook Pro 2017)

Operating System

(iOS 12.1, macOS Mojave 10.14.1 )

 

My Question or Issue

 I can't find Autoplay in my setting after following the tutorial of THIS. How can I find it?

9 Replies
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Re: Autoplay is missing...?

Rock Star 16
Rock Star 16

Hey @user-removed, welcome to the Community.

 

Hope you're doing great!

 

You can find it under Settings right below the Show Advanced Settings button.

Screenshot 2018-11-20 at 17.43.32.png


Hop it helps! 🙂

LoxerRock Star 16
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Re: Autoplay is missing...?

user-removed
Not applicable

Hey @Loxer

This is my screenshot and I can not find it :((Screen Shot 2018-11-20 at 23.48.48.png

 

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Re: Autoplay is missing...?

Rock Star 16
Rock Star 16

Hi @user-removed,

 

That's odd!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app by following these steps 🙂

 

Could you also try to sign in with another Spotify account?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Re: Autoplay is missing...?

user-removed
Not applicable

Hi @

 

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Re: Autoplay is missing...?

Rock Star 16
Rock Star 16

Does this happen if you try with another Spotify account?

LoxerRock Star 16
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Re: Autoplay is missing...?

user-removed
Not applicable

Yes, my friend account has the same issue like me 😞

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Re: Autoplay is missing...?

Rock Star 16
Rock Star 16

Hey @user-removed,

 

Sorry for the delay 🙂

 

Could you tell me if tyou're logged into your own (Premium) account, and could you try to log out and log back in again?

Could you confirm that this is happening on both iPhone and Mac, as well as providing me the info of your friend's device, OS and Spotify version?

 

Thanks 🙂

LoxerRock Star 16
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Note: I'm not a Spotify employee.
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Re: Autoplay is missing...?

user-removed
Not applicable
Hi Loxer,

I've already tried to log out and login many times, but the problem still
persists

And yes, this is happening on both my iPhone & Mac and the info of my
friend's device here:

*- iPhone 7*

*- OS 12.1- Spotify version: 8.4.79.933*

Thanks 🙂
Highlighted

Re: Autoplay is missing...?

Rock Star 16
Rock Star 16

Hey @user-removed,

 

Currently Autoplay is not available in Vietnam and Thailand. This would explain why you're having troubles seing the feature in your devices. 

 

However, if you think that this is a feauture other Spotify users will enjoy in your country, I'd recommend heading to the Ideas Exchange board here.

 

If you'd like more information on how the Ideas Exchange works, make sure to head here.

 

Have a lovely day! 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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