Being Online

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Being Online

raychelw
Casual Listener

My desktop spotify just keeps on saying im offline, but i am connected to an online wifi. I tried redownloading it, but it wouldnt work.

Premium

United Kingdom

 

Device: MacBook Pro

 

 

My Question or Issue

 

5 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @raychelw, and welcome to the community.

Hope you're doing great!

 

Could you make sure that offline mode is set to OFF

  1. Open Spotify.
  2. Click Spotify in the Apple menu at the top of the screen.
  3. Select Offline Mode.

 

Keep me posted 🙂

Billy-JRock Star 24
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raychelw
Casual Listener

Its still not working. But thank you for the suggestion.Its still not working. But thank you for the suggestion.

Billy-J
Rock Star 24
Rock Star 24

@raychelw,

 

Thanks for the screenshot 🙂 No worries, I'll be happy to help.

 

If you're on Premium, could you try removing your registered offline devices here? Also, could you tell me if this happens using a different internet connection?

 

Keep me posted 🙂

Billy-JRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

raychelw
Casual Listener

Hi, it didnt work after i tried removing my device. It doesn't occur with other networks, but is there a way of fixing it? 

Billy-J
Rock Star 24
Rock Star 24

@raychelw,

 

Thanks for the information 🙂

If this isn't happening with other internet networks, I'd recommend restarting your router to see if that makes a difference. If that doesn't help, then it would be best to contact your internet company to see what they can do about this.

 

Have a nice day 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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