Beta desktop client showing commercials for premium account

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Beta desktop client showing commercials for premium account

RHellgren
Newbie

Description

The desktop beta is displaying the bottom commercial even though I'm logged in as premium user.

 

A more detailed description, using numbered steps

The ads are there in every window (queue, browsing lists and so on).

  

What I expected to happen

That the client should be ad-free.

 

What actually happened

Stuck with ads.

 

My Operating System

OSX 10.10.2

 

My Spotify version

1.0.0.1093.g2eba9b4b

 

My internet provider and country

Tele2

 

My username

RobinHellgren

 

Do you have any screenshots you can attach to more clearly explain your issue?

 

Screen Shot 2015-03-23 at 13.41.21.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Beta desktop client showing commercials for premium account

Rock Star 18
Rock Star 18

Hello there and welcome to the community,

 

1 - Try to reinstall Spotify.(last version is 1.0.2.6)

 

2 - If that doesn't fix the problem, the best you have to do is to contact support so they can check the problem.

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

SoundofusRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Beta desktop client showing commercials for premium account

Rock Star 18
Rock Star 18

Hello there and welcome to the community,

 

1 - Try to reinstall Spotify.(last version is 1.0.2.6)

 

2 - If that doesn't fix the problem, the best you have to do is to contact support so they can check the problem.

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

SoundofusRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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