Black Screen Spotify Mac

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Black Screen Spotify Mac

stevengravesmus
Casual Listener

Brief description of the issue: I am trying to download Spotify to a Mac Desktop. I have tried several times and used different internet browsers. 

Steps to reproduce the issue:

  1. First I installed the app from https://www.spotify.com/us/download/mac/
  2. Then I tried to open it, once it opened a black screen appeared and stayed. 
  3. I also tried the re-installing steps on the website. I found these directions hard to follow & possibly out of date with the current Mac software or incompatible with my current software. https://support.spotify.com/us/article/reinstallation-of-spotify/

What steps you’ve tried already: I have tried installing and reinstalling the app per instructions online. 

Your device and operating system: MacBook Pro 13inch Early 2011. Mac OS X El Capitan Version 10.11.6

Type of Spotify account you have (Free/ Premium): Free (Spotify Artist)

The app version of Spotify you’re using: I tried current and 10.5.

 

Any screenshots, if they can help to explain your issue: I have attached a screenshot of the black screen I am seeing.

 

Thank you

Spotify Screenshot.png
4 Replies

Re: Black Screen Spotify Mac

Rock Star 15
Rock Star 15

Hey @stevengravesmus, welcome to the Community.

 

Hope you are doing great!

 

Thank you for the detailed information and the steps you took to address this issue.

Make sure Spotify's window is currently active. If that's so, just click on the Spotify menu next to the Apple logo menu and find Hardware Acceleration. Click to disable it and restart Spotify. It should be back to normal now.

 

Let me know how it goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Black Screen Spotify Mac

Azluk
Newbie

I have the same problem with my spotify, followed your directions, and I still have the black screen. I have completely deleted it from my computer and reinstalled, and tried messing around with different files, but nothing is changing. Any other pointers?

 

 

Re: Black Screen Spotify Mac

Rock Star 15
Rock Star 15

Hey @Azluk,

 

Could you please try to create another user account on your Mac and install Spotify there?

 

Let me know how it goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Black Screen Spotify Mac

stevengravesmus
Casual Listener

Thank you for your help. I have tried that and it did not work. I will try to create anther account on my Mac and try to download it there. 

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