Black Screen

Reply

Black Screen

hrdeal
Casual Listener

I was told my version was out of date and I needed to download the most current version. I did the following:

  1. Downloaed spotify installer
  2. Installed new version on mac.
  3. Opened Spotify and I get just a black screen. 

Screen Shot 2018-08-20 at 9.53.06 PM.png

I have closed spotify and tried reopening it.

Deleted the program and then reinstalled.

Done a clean reinstall.

Restarted my computer.

still just the black screen.

My device and operating system:

Screen Shot 2018-08-20 at 9.56.03 PM.png 

Type of Spotify account:  Premium / USA

The app version of Spotify: Trying to update to the newest version.

 

 

10 Replies

Re: Black Screen

musicajet
Composer

Hi @hrdeal,

 

welcome to the community

Sorry to hear about your black screen

just to check: you write you did a clean install, do you mean you deleted the caches as described here?  (It's also possible to use the free version of App Cleaner to remove caches.)

Good luck and keep in touch :-)

Re: Black Screen

hrdeal
Casual Listener
Yes I cleaned all the Spotify cache from my computer. I’ll try again tonight with the clean install, and see if I can get it to work.

Re: Black Screen

Rock Star 15
Rock Star 15

Hey @hrdeal, welcome to the Community.

Hope you are doing great!

Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

Let me know how it goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Black Screen

Lillelars
Casual Listener

Same issue. First ever install of Spotify desktop.

 

Dsabled hardware acceleration but same result

Re: Black Screen

Lillelars
Casual Listener

Found an old version from another post and it works < removed for security >

 

Downloaded the update from inside the app and it solved it for me. I now have 1.0.88.353.g15c26ea1

 

Something wrong with the zipped installer?

Re: Black Screen

hrdeal
Casual Listener

I am back in, Thank you!!!!!!

Re: Black Screen

musicajet
Composer

Hi @hrdeal,

 

glad to hear that it workes out, what did the trick?

If you click on 'accept as solution' under the post with the most useful info, other people can find that answer easily too

Have a nice day ;-)

Re: Black Screen

mjzuercher
Casual Listener

This did not work for me, is there any other suggestions? 

Re: Black Screen

mjzuercher
Casual Listener

This did not work for me either, how can I get to view my Spotify on desktop?

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