Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Blanked out whole album or select songs on it?`

Blanked out whole album or select songs on it?`

Why do albums and/or select songs go grayed out and no longer playable? They appear on my list, but I can't play them.

Screen shot 2018-05-08 at 12.32.31 PM.png
Reply
1 Reply

Sometimes that can happen when a different version of the album in your library is made available and the one you saved is removed. Check the artist's page to see if that's not the case with yours.

 

Worst case it could be that the album was removed entirely due to licencing issues.

Suggested posts