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It doesn't matter what playlist, folder, or album I'm trying to open it says "Page not found" and refuses to load unless I first make an arbitrary detour to the Spotify page and then navigate back to the playlist, folder, or album I'm trying to open, even though they are literally the exact same URLs, it just refuses to load unless I first pointlessly load the Spotify page first. It's making me want to blow my freaking brains out. Please halp.
Hi there @bigunzzz,
Thank you for taking the time to post here in the Community. Let's take a closer look into this.
To start with, can you clear you cache and cookies?
If that doesn't do the trick, make sure that you're running the latest browser version.
Let us know how it goes so that we can continue to assist you if you need us to 🙂
Have a great continued weekend!
Hey @bigunzzz,
Thanks for the reply.
Could you tell us the OS version you're using on your devices?
At a first glance this looks like a network related issue. Is it possible for you to try connecting to a different network or resetting your router?
Does the web player on a mobile device work?
Keep us posted,
Cheers!
Hey @bigunzzz,
Thank you for the response.
Could you confirm if this is still occurring for you? Have you done any troubleshooting yourself and if yes what? We hope this situation was intermittent for you, but if not, then please also share with us the versions of the Spotify app present on all devices where you currently experience this.
Sending us a short screen recording of the issue will also help us greatly in our investigation efforts. You can send a link to it or attach it using the Insert Video option in the post editor.
We'll be keeping an eye out for your reply, thanks!
Hey @bigunzzz,
Thanks for the reply.
Is this issue present on a different account?
Could you create one for testing purposes and check it out?
Keep us posted,
Cheers!
Things seem to be working again now, at first only Chrome was working again, then I discovered in Safari (which I use on my iPads) would start working again if I created new bookmarks for everything, even if they were the exact same url, even if I copy & pasted the urls to the old bookmarks, they just didn't work unless I created entirely new bookmarks.
Just noticed folder bookmarks are still broken though, they re-direct you to Spotify's page.
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