Can't download Spotify app to Mac desktop

[MadCalgary]

So for some reason, Spotify will not download onto my Mac desktop; below is all the things that I have tried and did not work:

• Clean re-install
• Updated my Mac
• cleared room in storage
• Downloaded and tried the two different installments
• Multiple re-starts

And every time, I always end up with the Spotify installer app bouncing on my dashboard, then it stops, and when I right-click it, it says, "Application not responding."

Is there anything else I could try?

Device

(Macbook Pro Mid-2015)

Operating System

(macOS Monterey)

[Yordan]

Hi @MadCalgary!

Here's something you can try out:

1. Open Finder on your mac and click Go > Library (if you don't have hidden folders enabled, press the option key first and it should appear).
2. Go to Cache, look for a folder that contains Spotify in its name and delete it.
3. Reinstall the app.

In case the issue persists, feel free to share a short screen recording which shows what's happening on your end so we can have a direct look.

Keep us posted. Cheers!

[zanareno]

Hello, i did these steps and i cannot download a thing. The symbol is there but no files are available in the folder...

[AlejaR]

Hey @zanareno,

Thanks for your reply in this thread.

In this case, can you let us know the exact troubleshooting you've tried? This way we can avoid suggesting repeated steps.

On another note, can you let us know the exact make/model and OS of your device?

Just to confirm, do you see that the Spotify app is installed on your computer and you can't open it? Or, do you see a file, but you can't install it? Please send us as much info as possible.

It'd be great if you send us a short video recording of what's happening, so we can better visualize what you're mentioning. You can attach the videos in your next reply in mp4 format, or you can also upload them to YouTube or Google drive and make them public, so we can watch them.
 

We'll keep an eye on your response! 

[Pierce4860]

Hi AlejaR,

I am having a problem on my macbook air 2020 on downloading the spotify app. Everytime I download it from the webstie on chrome, and then open the installed app it says something went wrong??

 Do you know whats happening??

[AlejaR]

Hey @Pierce4860,

Thanks for your reply and for the info shared.

Just to confirm, is this happening even if you change the internet connection you're using? It'd be awesome if you could check. If possible, you can create a hotspot from your phone. Give it a try and let us know how it goes.

On another note, do you use a VPN on your computer? If yes, try disabling it to see if that makes any difference.

You might need to check for any local settings on your device that could be blocking the app. In case there's an antivirus software or such that could be restricting access to the app, try whitelisting Spotify.

Lastly, we understand you reinstall the app a couple of times. Can you confirm if you followed the steps in this article for a clean reinstall? If you haven't, we recommend following them, so you can delete all remaining files from the app. Then you can try one more time installing the app.

Keep us in the loop!