Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

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Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

pbgarland
Casual Listener

Spotify (Premium) would freeze/not respond.  Tried installing older version and it worked for a while, then it began to freeze.  Tried uninstalling and installing new version.  Now neither old or new versions will open and I get a message saying that it crashed and will send a report of it..  Any ideas?  That there is no one to talk to is must frustrating espically at $10 a month service charge.

Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

Peter__
Community Legend

@pbgarland wrote:

Spotify (Premium) would freeze/not respond.  Tried installing older version and it worked for a while, then it began to freeze.  Tried uninstalling and installing new version.  Now neither old or new versions will open and I get a message saying that it crashed and will send a report of it..  Any ideas?  That there is no one to talk to is must frustrating espically at $10 a month service charge.


Hey :) 

 

What operating system are you using? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

ChadR
Gig Goer

Not sure why you marked this as solved.  I've did all the steps provided in the solution a few months ago... I've been using Spotify successfully after that up until now.  Today it started crashing, I've re-installed older version, rebooted, changed sig files, made sure everything is locked all over again... and still crashing.  When I click the Spotify icon to open it, it acts like it's going to load, Spotify comes up on my screen acting like it's trying to load the "what's new" section, then it crashes, and this loops continusously... never getting into my library, files or anything else.

 

The developers at Spotify are tossers.  I've been nice for a long time about their application and it's performance sucking, but they could give a crap less to help anybody!!!  Why am I pissed you ask?  Because I made Spotify my sole music source and I have ignored all my other services for the last year...  this crash puts me so far back I have no clue what I'm missing!

 

Get your **bleep** together Spotify!!!

Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

pbgarland
Casual Listener

Peter:  pbgarland is using windows 7.  Spotify responded to me and instructed me to do a full uninstall and install, I did this once again and did not work.  Spotify opened and did not respond.  Using task manager I was able to end task.  During this unresponsive state my cpu usage was 100%.  When the task was ended the usage went down below 15%.  BTW, I appreciate the help; thank you.  paul

Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

kiddcorymp
Newbie

Well I have 10.8.5 on a 2012 Macbook Pro and it quits unexpectedly.  So do a little more than talk about 10.5.x

Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

cmyers02
Regular

I have Mac OS X 10.6.8 and having the same problem. Nothing is working....I love Spotify. Hope they fix this so I don't have to hate them. 

Re: Can't open Spotify, it keeps crashing, and no one at Spotify has responded to help. Awesome!

Funkydef
Casual Listener

Hello,

try to turn off your airport and then open spotify and disconnect from facebook.

Then turn airport back on and it should solve the problem

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