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Can't play song, it keeps changing

Can't play song, it keeps changing

When I try to play my playlist or any song that I want to listen after 10s it changes to a random artist that I don't know. I tried to change my password or logout all the devices and it still doesn't work. Can you please help me? I do have the Prenium plan and this problem has been going on for the past two weeks. I am located in California.

 

MacBook Pro 2016/ Iphone 8S

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hi @Nico06

It's good to know that you've already taken some steps. However, it's better to open the password reset form in a private/incognito window, and choose a strong password you haven't used before.
Then you can go to your account page and click SIGN OUT EVERYWHERE again.

It's also strongly advised that you change the password for:

  • The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
  • Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
  • Any service where you use the same password as Spotify.

Make sure to always keep your account secure


If the issue persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!

 

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