Can't sign in to Spotify. Error Code: 22. Version 1.0.89.313.g34a58dea

[harryfornasier]

Running on OS X Mavericks. I went to go do something and I came back to my computer and my spotify was logged out and I can't seem to log back in. Is there any sort of backend update that happened recently that would cause this? I would switch to the web player but the audio cuts out after about 10 seconds so I can't use it. I've tried changing settings to select 'No Proxy' but it doesn't seem to do anything.

[harryfornasier]

Hey there folks,

Thanks for reaching out here in the Community.

We understand your frustration and we'd like to explain a bit more of what's happening here.

At Spotify, we are always working to provide our users with the best possible listening experience. We continuously encourage users to use the latest version of our app as it contains the newest features and bug fixes.

To pave the way for a broader and better user experience, we have shut down Spotify desktop application versions that have been released before April 2021. That’s why customers who have been using an app version released before then will lose their access to the app after the sunset.

Older versions of the app often have broken or missing features due to their old interface, which cannot support the latest Spotify experience. In addition some of these old apps have security vulnerabilities associated with underlying older technologies. These vulnerabilities are not available on the latest versions of the app and can only be eliminated by shutting down services built with older technologies.

If you own a computer (Mac or Windows) with a version of Spotify app older than 1.1.59, then you should try to update the app to the latest version to keep enjoying Spotify, we have instructions on this support page to help you. We recommend making sure that your Operating System is updated to the latest version first. 

In the meantime, you can also enjoy your favorite music and podcasts through the Spotify Web Player.

Lastly, don't worry - your account is still active and no changes will be made to your playlists, play history or preferences.

Hope this clears things up.

[Steborga]

with windows 7 actually I cannot reach neighter the web player

HELP !!!

[ast1931]

Plan

Free/Premium

Country

Spain

Device

iMac

Operating System

iOS X

My Question or Issue

I can't access my Spotify in my computer. It says that this app is restricted to Premium users (but I am one!) and then there's an error code: accesspoint:22

[beckybe14]

I'm having the same problem! Hopefully its just a glitch

[Fulham26]

Also having the same problem. It logged itself out overnight and now the error message persists after password reset. Mine is a student premium account. Anyone else? 

[franciflb]

hi! I had the same problem, i have installed a new spotify version on my mac ( 10.12) and now it works as always. Hope you can do the same!

[bobo2232]

same here

[Godersky]

uninstall and install again guys

[Bartvh2]

Same problem on Big Sur

[telma_wanderlust]

Having the same problem as well.

[nomissimon]

same wth

[Steborga]

Hello Lyubka, 

is there a version of the app that is still working on windows 7 32 and 64 bit ?

can you please send us the link ?

I don't want to change my system to win 10 and I am PAYING for your app so I think it is up to you to make me listen to the music

please let me know asap

[Storm11]

Same here

[travellino]

Same here - MacOS 10.10.5
App Errorcode 22
Webplayer works

[hanash101]

me pls let me know as im using a mac too and have the same issue 

[Artivity]

Uninstall the desktop app and reinstall. They make it stupidly impossible to update the desktop app, so just reinstall it and the newest version will let you in!

[Steborga]

I have tryed all the apps from 1.1.59 to 1.1.79 and no one is working anymore

the 1.1.80 is the first working only on win 10

so I think there is no way - pass the system to win 10 or break the contrat with spotify

[ast1931]

It didn't work for me, but thanks!

[jespinozad27]

Same error for me, my MacOS is 10.10 so I can't install the newest version, uninstalled and installed the app like 7 times and it's the same... PLEASE HELP! Also the chroma webplayer is not working for me, plays 01 second of the song and goes to the other then keeps playing but NO sound...

[tetsuo808]

Same issue, I'm a Premium user, also on Mac OS 10.10, so I can't use install a latest version. Where was the warning for breaking the app totally for no reason, Spotify?

[Gembas1]

We are having the same issue! Our mac is 10.10 but have installed that version and it still doesnt work when will it be fixed?