Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
Finland
Device
Macbook Pro 13 2016
Operating System
MacOS Catalina 10.15.6
My Question or Issue
My chromecast (connected without a display to a receiver) disappears immediately from the Spotify devices menu on my Mac. As soon as the device is changed to something else, or if it's paused long enough or spotify is restarted etc.
The chromecast used to be remembered. Now I have to instead open spotify on my phone and switch device that way. I have tried reinstalling spotify.
Hey @nik10110,
Thanks for reaching out about this in the Community. We'll do our best to help you sort this out.
We understand that you've already tried reinstalling the app. However, we'd recommend performing a clean reinstall. This is often an overlooked step, but it can be helpful for clearing any corrupted files from previous installations and it's more thorough than a regular reinstall. It will also get you the latest app version.
We'd also suggest making sure that you have the latest firmware installed on your Chromecast device.
Let us know how it goes. We'll be on the lookout for your reply.
Without any further changes it suddenly started working a bit better, with the Chromecast sometimes staying in the menu.
I just did a clean reinstall (Except for the step that tells you to "Enter “Spotify” in the search field, hit “Search: Library” and delete all files that appear" - That seems a bit nuclear to me and like it may poison other apps, considering what files it found). I'll return if I keep having issues.
Thanks.
Hi again @nik10110,
Thanks for keeping us in the loop.
We're happy to hear that everything is working properly.
If anything else comes up, we'll be right here.
Have a good one!
I wouldn't say it's quite "working properly" as I still have to restart Spotify daily to get the chromecast to reappear, but it's tolerable.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…