Crashing, and it's the GAP ad with the video causing it

[cmcornelius]

I'm new to Spotify (a whole 4 hours now!) and I'm already having constant crashes.

I've seen other users with complaints that the discover page makes the app crash. Mine does too, and it's reproducible. There's a GAP ad banner at the top with a video that plays. When the video ends, Spotify crashes. I've done it ten times in a row now. On a different page everything is fine for me.

I don't know how that might be affecting premium users, though. Perhaps there's failsafe code not working and it's letting through more things than just a bad ad. 

Edit to add:

It's not just the GAP ad. There's a Samsung Galaxy ad that crashes Spotify when it's done and there's others that do it too.

OSX 10.8.4

v. 0.9.1.57.ge7405149

[Taylor]

Hi, and welcome to the community!

Intereting, I'm premium so I can't confirm as we don't get ads (answering your sub question as such), so I'll escalate it to the staff so they can look into it.

Have you tried a quick Clean reinstallation of Spotify?

Does the web player work OK for you? That might be a temporary solution for desktop Spotify.

Meanwhile, anyone else that has it, please post your:

1) Device

2) OS

3) Spotify version

Anthony 🙂

[cmcornelius]

My OS and Spotify versions are in the edited version of my original post. It's a macbook pro. The web player works fine.

Did the reinstall. Everything was fine until that GAP ad showed up. It wasn't there until I started playing a song. Then it showed up and as soon as that video ended spotify crashed again.

I hope the staff see this soon because I *really* want to know if getting rid of that ad will stabilize Spotify for me! 🙂

[Peter__]

Hey @cmcornelius 🙂 

Would you be able to try following the steps here to add an exception for the advert in flash to see if that makes any difference? 

Peter

[cmcornelius]

Nope, didn't help. 😕

[deadbeat_son]

I'm having the same issue.  I must have spent an hour troubleshooting and I reinstalled Spotify on my MacBook Pro running OSX 10.7.5 a half-dozen times before I figured out the GAP ad was the cause.  I have the same Spotify version as the original poster.

Here's the workaround I figured out:

1. Click the speaker icon on the Gap ad video

2. Click the pause button on the ad

3. Enjoy Spotify!

It sucks that a buggy ad was the cause of such frustration.  I'd like to see Spotify ensure they only accept advertisements that won't cause horrible user experiences.

[Yoki]

Reproducable on three Windows based machine.. Windows 8, Windows 7, & Windows 7.

[Yoki]

I'm just sitting back and laughing at this point, it takes a special kind of "screwed up" to make a cross platform crash that not only takes out Windows, but also OS X.

Okay, tested so far..

Windows 7 Twice

Windows 8

Windows 8.1

Mac OS X 10.8.5

(Unable to reproduce in Linux, jumped the gun there a bit. )

[cmcornelius]

Actually, I never clicked on the ad, so I never even saw a pause button! I feel kind of silly for not realizing that myself.

As you say, though, it's amazing something like a faulty ad would crash an app. If you're going to have an ad that is continually shown to most or all non-paying members, it's a good idea to do at least a little sanity check on it first. I hate to judge fellow developers because I know how difficult it can be. But my opinion is that the development team needs to give testing a higher priority because I'm fairly sure it's near the bottom of the list right now. 😕

People aren't going to pay for a service that doesn't work well. 

[JoaoResende]

my spotify is crashing but i don't see any video

[dimitri44]

Hey. I have Spotify premium playing on my PC and a wireless Sonos speaker. Spotify radio or playlist keeps stopping. restarts or I have to press play again or nothing at all for ages????

[Mrusi]

I'm having the same issues. It won't even allow me to do anything. It's so frustrating

[dimitri44]

Hey. Thanks for replying. I'm using premium that doesn't have ads or does it?