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Crashing on startup/search issues

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Crashing on startup/search issues

Adam
Roadie

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
291 Replies

calrich
Casual Listener

Crashes without error message after couple minutes of use.

Windows 7 x64

Version 0.9.1.57.ge7405149

USA

Premium user...for now.

FerrrreF
Newbie

Hi, I had the same issue after updating teh new mac firmware and i turn out the internet connection and then i could opne Spotify. Then I turned on the wifi and everythings looks like its working perfect.

 

See ya!


@LuisSalinas wrote:

Hey, here's my info:

 

  • OS - Mac OSX 10.8.4
  • Spotify - 0.9.1.53.g876fa9df
  • Country - U.S.

Crashing within 5 seconds. No crash report being issued. Started today on my Macbook pro 2009 (Intel Core 2 Duo).




potoclips
Music Fan
Description
 
I can't open Spotify Client/Server on my iMac anamore.
Once clicking on the icon, the Spotify Window is appearing and is getting frozen.
Then nothing else ...
 
Detailed description
 
1. I click on the Spotify Icon
2. I wait, I Wait, I wait
3. I have already desinstalled and reinstalled Spotify, restarted my iMac
4. Still frozen at the launch of Spotify
 
 
What I expected to happen
Getting Spotify open !
 
What actually happened
Spotify is frozen, playlist partially displayed and downloaded
 
 
My Operating System
OS X Version 10.8.4 Build 12E55
 
My Spotify version
The latest I will say ... the one I can download on Spotify Internet WebAcess
 
My internet provider and country
Swisscom, Switzerland
(By the way, just before this issue, there were an IPV (4-6) issue with Swisscom...)
 
My username
potoclips

Gv
Newbie
Making new playlist. Click to add a song. Crash. Crash crash.

Ipad2
Latest spotify update
US

RonNet42
Casual Listener

In the last few days, Spotify has stopped playing songs several times.  Symptoms:  

- I start a playlist and a random number of songs will play.  

- At the end of a song finishes it will not play any more songs.  

- It does not stop on the same song each time.

- Possibly it is waiting for a commercial to play, but none starts.

- I can navigate, open other playlists, or search and get another list of songs to play.

- At this point, when I click on any song, the playback controls at the bottom will indicate that it is playing the song, ie. Play button will be replaced by the pause button.  

- I can exit Spotify and restart; no help.

- Also I cannot use Windows Media Player after this.  It was not running while Spotify stopped, but after exiting Spotify I tried WMP.

 

Spotify version 0.9.1.57.ge7405149

Windows 7 Professional

Lenovo ThinkPad W700

 

Thanks in advance for any assistance!

Ron

 

dean_wheeler
Regular

OSX 10.8.4

Constantly crashing on startup - can't run it

Un-installed / removed all trace / re-started / re-installed using latest installer downloaded from your site

Still crashes.

About to cancel subscription as waste of money if doesn't run. Haven't been able to use it for weeks now. 

 

Location : UK

If it does manage to open it freezes trying to load playlists / and the discovery stuff

Force Quit indicates Not Responding

Doesn't crash if I disconnect from internet and start it

dean_wheeler
Regular

Exactly same as me

Location : UK

dean_wheeler
Regular

Didn't work for me

Still just hangs when I try to start the application

Mac OSX 10.8.4

dean_wheeler
Regular

Exactly the same as what is happening for me

Mac OSX 10.8.4

Tries uninstalling and then downloading an installing latest version. No change.

Premium Subscriber

 

dean_wheeler
Regular

Richard

 

Can you try the same thing with my account  dean_wheeler

 

Im on Mac OSX 10.8.4 

UK

Application either crashing on startup or just hanging. Playlists not loading, Discovery items not loading. Completely un-responsive.

Premium subscriber.

 

 

D

RonNet42
Casual Listener

Mine may have been due to a problem with Spotify and my speaker setup.  I have Alesis M1Active 320USB speakers and Windows 7 uses a USB audio Codec.  Just now I was using Spotify without problems, then paused for a few hours.  When I returned, an audio error was being reported and no music software would work (Spotify, Windows Media Player, Audacity, RealPlayer).  I unplugged and replugged the speakers and everything works again.

potoclips
Music Fan

Exactly same as me

Location : Switzerland

 

Still true Today

Issue persisting till last Wednesday

Cf my initial post.

ruoja
Newbie

Country: Finland

Operating system: Windows7

Spotify version: The latest one available

 

Crashes every now and then and I'm growing increasingly tired of it. No error texts no nothing, just music stopping and spotify crashing. 

dean_wheeler
Regular

Hey 

 

Just an update for everyone.

 

My crashing was eventually solved by a Spotify support person. They needed to go into my account and delete a corrupted play list. After that starup was fine - no crashes.

 

potoclips
Music Fan

Hey

 

Thanks for your reply.

Glad to read that your issue has been solved.

 

How did you get in touch the the spotify people ?

Let's hope thet it will also be solved for the other ones soon.

 

Regards,

Pot 'Ô' Man

Peter__
Community Legend

@potoclips wrote:

Hey

 

Thanks for your reply.

Glad to read that your issue has been solved.

 

How did you get in touch the the spotify people ?

Let's hope thet it will also be solved for the other ones soon.

 

Regards,

Pot 'Ô' Man


Support Form 😉 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Treypod
Casual Listener

Hi Richard...

 

My desktop Spotify - premium has been crashing for about a week now......  OS - Windows 7.  Also tried at work on OS Windows XP.  Same result.  

 

I use mobile Spotify as well.  Able to play fine - tho do get occasional crashes there....but the main issue is on my desktop.  

 

Any help to resolve would be Super!

 

Thanks, Trey

 

 

user-removed
Not applicable

Same here , Spotify crashes randomly , without any error message.

Windows 7 64 bits

France

georgejphillips
Regular

Hi,

 

I've not been able to use my Desktop Version of Spotify either at home or at work. They both just crash unexpectedly on start up. Both act exactly the same.

 

I have Windows 7 64bit and I'm using the most recent version of Spofity. 

 

I'm in the UK (England).

 

I can still use the online player and my phone, but I'd really like to be able to use the actual desktop program.

 

Any help or advice, or letting me know if I need to post somewhere different, would be great. 

 

Thanks,

George

potoclips
Music Fan

Hello George,

 

Are you a premium user or like me a free user ?

 

Pot 'Ô' Man

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