Crashing on startup/search issues

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Crashing on startup/search issues

Adam
Roadie

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
291 Replies

potoclips
Music Fan

Richard,

 

Here it is - Tell me if it's what you expected in terms of output

Regards,

Pot 'Ô' Man

 

/Applications/Spotify.app/Contents/MacOS/Spotify 2013-08-29 14:59:48.743 Spotify[14551:707] Reachability Flag Status: -- ------- networkStatusForFlags 12:59:48.747 I [translate.cpp:139 ] Reloading language file 12:59:48.748 I [breakpad.cpp:261 ] Searching for crashdumps: /Users/emc2/Library/Caches/com.spotify.client/*.dmp 12:59:48.758 I [breakpad.cpp:219 ] Uploading crash dump: /Users/emc2/Library/Caches/com.spotify.client/154EBFA8-2070-4EE8-BC59-0961DB6B7B66.dmp 2013-08-29 14:59:49.006 Spotify[14551:707] Mac OS version: 10.8 2013-08-29 14:59:49.100 Spotify[14551:707] Reachability Flag Status: -R ------- networkStatusForFlags 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework bridge-desktop with version 0.14.0 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework import with version 0.1.0 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework resources with version 0.3.1 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework playlist-framework with version 0.2.0 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework shared with version 0.2.1 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework social-artist-shared with version 0.1.2 12:59:49.319 I [MainView.cpp:1087 ] Registering bundled framework util with version 0.2.4 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app album with version 0.2.2 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app artist with version 0.5.2 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app bundles with version 1.2.0 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app collection with version 0.0.1 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app error with version 1.0.0 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app feed with version 1.4.10 12:59:49.319 I [MainView.cpp:1084 ] Registering bundled app finder with version 1.1.10 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app follow with version 1.0.22 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app home with version 1.5.2 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app html with version 0.1.0 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app install with version 1.0.0 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app notification-popup with version 0.1.8 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app playlist-header with version 1.1.0 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app profile with version 1.6.6 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app radio with version 2.0.11 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app search with version 2.3.1 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app search-single with version 2.3.1 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app search-dropdown with version 1.4.3 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app share with version 1.2.4 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework api with version 1.28.0 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework api with version 0.2.8 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework views with version 1.39.1 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework test-utils with version 0.1.0 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework unstable with version 0.10.2 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app discover with version 0.1.0 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app inspector with version 0.3.1 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework logging-utils with version 0.0.8 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework recommendations-shared with version 0.1.0 12:59:49.320 I [MainView.cpp:1084 ] Registering bundled app test-runner with version 0.2.1 12:59:49.320 I [MainView.cpp:1087 ] Registering bundled framework cosmos with version 0.0.1 12:59:49.992 I [AppManager.cpp:267 ] Creating instance of the application discover. 12:59:50.006 I [AppManager.cpp:267 ] Creating instance of the application search-dropdown. 12:59:50.019 I [AppManager.cpp:267 ] Creating instance of the application notification-popup. 2013-08-29 14:59:50.021 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:59:50.028 3 [playlist_be_toplist.cpp:212 ] [spotify:user:1172950792:top:tracks] Synchronization starting 2013-08-29 14:59:50.029 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:59:50.030 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:purchaselist] Synchronization starting: DIFF (from revision 1,2a2ced964642b1ead68c1d803d07959b07c57a2e) 12:59:50.033 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1156058167:playlist:5W2oeycnlGVef1xbMPgsKa] Synchronization starting: DIFF (from revision 87,2773e7df0b3c878a214158ca7077bf496cefd678) 2013-08-29 14:59:50.033 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:59:50.033 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:inbox] Synchronization starting: DIFF (from revision 1,0324a72ee7278627785c36b3d267fbff879fb56c) 12:59:50.037 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:publishedrootlist] Synchronization starting: DIFF (from revision 394,c21f1a9b55c4923658ed66765170a9e29b289c05) 2013-08-29 14:59:50.052 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 12:59:50.062 3 [playlist_be_pl4_context.h:1006 ] [spotify:user:1172950792:rootlist] Synchronization starting: DIFF (from revision 500,81e3abebdcff674a028134fe9bf58c80168a2ee8) 12:59:50.080 I [offline_manager.cpp:1733 ] Storage has been cleaned 12:59:50.081 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:59:50.081 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:59:50.082 I [isobmf_parser.cpp:549 ] parsing error: I can't read file of brand 'isom' and compatible brands ['isom'] 12:59:50.083 3 [playlist_be_toplist.cpp:137 ] [spotify:user:1172950792:top:tracks] Updated 2013-08-29 14:59:50.094 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-08-29 14:59:50.099 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-08-29 14:59:50.103 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile 2013-08-29 14:59:50.104 Spotify[14551:707] setShowsApplicationBadge: is not yet implemented for the NSApp dockTile

pati_be
Casual Listener

Hello,

I had the same problem over weeks.

Now, it is working. My issue was that I had 2 times the same playlist.

Spotify crashed always on startup when loading the playlists.

 

What you have to do:

Open the web player: https://play.spotify.com

Take a look on your playlists and delete duplicates (push on "unfollow")

 

I hope that helps 😉

Otherwise contact the support: https://www.spotify.com/lu-de/about-us/contact/contact-spotify-support

 

 

BTW:

- the web player works fine and the Android app too

- I had the issue on 3 different PCs (Win XP and Win 7); reinstall doesn't helped

- the problematic playlist was "Top 100 tracks currently on Spotify" by Spotify:
https://play.spotify.com/user/spotify/playlist/4hOKQuZbraPDIfaGbM3lKI

 

 

 

pati_be

 

potoclips
Music Fan

Hello Pati

 

Thanks for the tip ...

 

Unfortunately it is not the clue in my case ...

 

I'm experiencing issues with the opening of my spotify desktop with iMac and OX OS.

 

My spotify desktop is up and very well running on my Windows PC with the same library.

 

Anyway thanks for sharing your experience with us <;)

 

Cheers

Pot 'Ô' Man

potoclips
Music Fan

Hello Richard,

 

Just to know if you have received so far enough data elements from us in order to be able to investigate the issue deeper ?

 

If not, what else could we provide you with ?

 

Thanks for your feedback

and have a good weekend !

Cheers

Pot 'Ô' Man

esqone
Regular
Mine is:

1181235989

Szymon Dudziak

Regards

Zilos
Newbie

My Mac version crashes everytime i open up Spotify.THis is getting really anotting. It works sometimes, sometimes it doesnt. I pay for Spotify and this is not acceptable. SPOTIFY, is there any fix for this? 

 

user number - 1235362702

MacBook Pro 13-inch, Mid 2009

Processor  2.53 GHz Intel Core 2 Duo

Memory  4 GB 1333 MHz DDR3

Mac OSX 10.8.4

 

Norz
Regular

I get the same on Mac OS 10.6.8. 

Deleted then reinstalled Spotify, still crashing everytime at launch. :((((

 

> My Mac version crashes everytime i open up Spotify.This is getting really anotting. It works sometimes, sometimes it doesnt. I pay for Spotify and this is not acceptable. SPOTIFY, is there any fix for this?

user-removed
Not applicable

On Windows 8 and Windows 7 Spotify opens and plays music for a few minutes and then just exits. No errors, no crash messages in the event logs, it's just gone. I tried uninstalling, rebooting, reinstalling, same thing it closed a couple minutes in to the first song.  This has been going on for months, on my desktop and laptop, I just thought I would give it another try. It's hard to believe this company has any subscribers or ever turns a profit.

orjam
Regular

Ok, now I have the same problem, since two or three weeks.

Spotify crashes about one minute into the first song I play, sometimes two minutes. No error message, just shuts down.

When I reopen Spotify I can click play and continue the same song, but it starts 15-30 sec before the point where I was when the crash happened. Then I can play the album through, but when I change and begin playing another album Spotify again crashes a minute or two into the first song.

 

I have reinstalled the program, and tried different settings for hardware acceleration and compatibility mode. Crashes remain.

 

Windows Vista Home Premium SP2 32bit

Spotify 0.9.1.57.ge7405149

Sweden

orjam
Regular

Just pinned down my problem to albums played from the Pitchfork app:

 

http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Pitchfork-App-stops-working-after-a-few-m...

 

Still, the problem can be with Spotify, I guess, and maybe related to other kinds of crashes.

georgejphillips
Regular

My Spotify is working now!

 

No idea why, but I'm not complaining.

 

Thanks to whoever's responsable.

 

G

potoclips
Music Fan

Hey George,

 

Good for you !!! Great ... things are evolving ...

 

Did you do anything at all ? 

 

Or did you re install Spotify before ?

 

Thanks for keeping me posted.

 

Cheers

Pot 'Ô' man

potoclips
Music Fan

At the moment,

my Desktop Spotify is still getting frozen when starting the application.

Cheers

Pot 'Ô' Man

georgejphillips
Regular

I didn't do anything man. It just started working.

 

I really hope you get yours fixed dude. 🙂

potoclips
Music Fan

Thanks for the feedback George !

You're luckier than me at the moment.

 

Enjoy your playlists !

 

Or  listen to one of mines <;)

 

2013 | Top Clips Video | Top Music Videos | 2013 |

A selection of the best music videos of the year |

Spotify | http://open.spotify.com/user/1172950792/playlist/6KWDPIqQNvnnD7kLihs0h4 |

 

Enjoy !

Pot 'Ô' Man

lukeredpath
Casual Listener

Just to add to the chorus of people who is having problems. Using Spotify today and it seems to crash a lot - it's virtually unusable. Viewing an artist page, scrolling the Discover page, playing some songs - it just crashes without explanation.

 

The console shows it is exiting with a status code of 1 but there are no crash or diagnostic messages.

J-sic
Newbie

OS - Windows 7 

Spotify Version - 0.9.1.57.ge7405149

Country - Ireland

Nebthtet
Newbie

OS - Windows 7 

Spotify Version - 0.9.1.57.ge7405149

Country - Poland

kookmo
Newbie

 

Mac 10.8.4

0.9.1.57

UK

 

Jibber4568
Music Fan

As of this morning my Spotify crashes 20 seconds after startup.

 

It has been on since last week so can only assume something Spotify have changed. Have tried un-installing and re-installing and no help.

 

OS: WIN 7

VS: 0.9.1.57.ge7405149

Country: UK

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