Crashing on startup/search issues

Solved!
Reply

Crashing on startup/search issues

Adam
Roadie

Hi all,

 

A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.

 

Could you help us out by posting the following info:

 

-- Operating system(s) affected

-- Version of Spotify

-- Country

 

Thanks everyone. The more accurate info we can collect the faster we can get this fixed.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
291 Replies

Memnonia
Newbie

Win 7 64 Bit,

Spotify 0.9.1.57.ge7405149

 

germany

 

client worked till i launched it today.

RLXD
Regular

Same as Memnonia.

 

Win 7 64 Bit SP1,

Spotify 0.9.1.57.ge7405149

 

Country: Germany

 

 

Works again when I put Compatibility Mode to Windows 7, but that's not a real solution to me.

Jibber4568
Music Fan

After spending an hour fighting this, as soon as I post it starts working. 🙂

gringle
Newbie

Win 7 64 Bit SP1,

Spotify 0.9.1.57.ge7405149

 

Country: Germany

 

I already tried the deinstall, restart PC, reinstall routine.

 

raikage
Casual Listener

Same problem today :

 

Windows 7

new version : 0.9.1.57.ge7405149

France.

 

 

RLXD
Regular

Oh, wait... I just put my Compatibility Mode to Win 7, it started to work... You posted it works again -> putting Comp Mode back. -> Works.

 

So I just had a perfect timing to put on Comp Mode..... lol

Eddy555
Gig Goer

It was crashing for me

OS: WIN 7

VS: 0.9.1.57.ge7405149

Country: UK

 

I downloaded Spotify and installed again and it seems OK so far.

RLXD
Regular

Seems like it has to do with their Servers....

 

Still crashes as soon as I try to search for an artist.

 

Toplist loads... Albums and the rest does not most of the time. As Soon as it does Spotify crashes again.

Refreshed
Newbie

Windows 7 x64 bit

Version 0.9.1.57 ge7405149

England, UK

 

I ran it with adminstrator privileges and it hasn't crashed since. So maybe I've fixed it!

MiguelPT
Casual Listener

Mine also crashes frequently at random instants (I reinstalled it and it seems to be in the same state):

 

-- Operating system: Windows 7 Ultimate, Service Pack 1, 

-- Version of Spotify: 0.9.1.57.ge7405149

-- Country: Portugal

 

raikage
Casual Listener

I downloaded an older version (6.5) in order to listen to music today. i'll give a try to the newest version tomorrow. 

luponorvegese
Newbie

Crashing on startup just started here as well:

Windows 7 64-bit

Spain

n3b
Newbie

Same thing here.

 

-- Win7 SP1 64 bits

-- Latest presumably

-- France

Fkappa
Regular

Windows XP Professional 2002 Service Pack 3

 

Spotify 0.9.1.57.ge.7405149

 

Italy

 

Olfactory
Newbie

Spotify shuts down if I try to search or click an artist name. The same thing happens on the Android app.

It's really weird.

Fkappa
Regular

Hi all,

 

it seems to be working now.

 

ciao

rauno999
Newbie

same here, crashes right after start, i use windows 7 64bit.

DisneylandSC
Newbie

This just started happening to me this morning, completely out of the blue.

 

-windows 7 (64-bit)

-0.8.3.222.g317ab79d

-netherlands

 

Edit: NVM, it appears to be working now?

 

Also the version I listed is the one displayed in the software tab in my configuration screen. The version of Spotify I have opened now and is working is 0.9.1.57.ge7405149.

 

Edit: It is somewhat working now. I can play some of my playlists. Yet if I search for songs things do not load and sometimes when I search things it just gives up and closes again.

raikage
Casual Listener

4 pages in 4 hours and still no answer. I searched all over the internet and spotify does not care at all. The only solution they seem to offer is a "clean reinstallation" which does not work at all. 

 

The 8.something versions seem to work but spotify update it automatically which means it will crash as soon as you'll close the program. 

I did not find how to block the auto-update, if someone has an idea. 

 

Anyways, the 6.5 version works but also auto-updates. I advise you not to close it. 

Blodbad
Casual Listener

Mine just started doing this today.

 

-Windows 7 Home Premium (service pack 1, 64 bit)

-Spotify v 0.9.1.57.ge7405149

-Denmark

 

Seems to crash instantly when i scroll down the discover page.

 

 

SUGGESTED POSTS