Desktop App not loading

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Desktop App not loading

Avalanchejsy
Newbie

 

Device

Macbook Air (11-inch, Early 2014)

Operating System

macOS High Sierra 10.13.5

 

My Question or Issue

 Spotify web deskop app does not load properly as shown in the screenshot attached. It simply loads a black screen. I have tried reinstalling and the "Hardware acceleration" option. Any other suggestions for how to fix it would be appreciated.

Screen Shot 2018-07-21 at 22.30.25.png
1 Reply
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Re: Desktop App not loading

Rock Star 16
Rock Star 16

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here. Please try to create another user account and install Spotify there. Let me know how it goes :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerRock Star 16
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