[Desktop][Mac] App hoarding resources and not responding

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[Desktop][Mac] App hoarding resources and not responding

gjacuna
Regular

Plan

Premium, running app version 1.1.4.197.g92d52c4f

Country

Chile/México

Device

MacBookPro14,2 (13-inch, 2017, touchbar)

Operating System

Mac OS X Mojave 10.14.4 (18E226)

 

My Question or Issue

The app is hoarding resources after a few minutes of use. I've tried reinstalling, deleting all caches, deleting all files related to spotify, everything mentioned on the forums, and still no luck.

The app works fine, but after a few minutes of use starts using ~99% of the processor and failing to quit.

Screen Shot 2019-04-17 at 08.43.29.png
Screen Shot 2019-04-12 at 09.30.45.png
17 Replies

Bittencourt
Rock Star 21
Rock Star 21

Hey @gjacuna, thanks for writing!

 

Since the normal moving to trash method is not working, my first suggestion is that you download this free app cleaner:

 

http://freemacsoft.net/appcleaner/

 

When you open up the app, click the search icon and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

After that, download and reinstall Spotify.

 

Note: after you reinstall make sure to go into the Spotify settings and redo your preferences.

 

Hope this helps!

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

qp82
Regular

Hi,

 

I have exactly the same issue on my mac. If the spotify desktop app is started it consumes 100% of one CPU core. The Application seems to work. I'm able to play songs etc. If I want to quit spotify it has to be forced.

 

I tried to reinstall spotify and clean all directories (Application, Cache, Application Support) like described here:

https://support.spotify.com/de/article/reinstallation-of-spotify/

But it doesn't help.

 

My environment:

 

Plan

Premium, running app version 1.1.4.197.g92d52c4f

Country

Germany

Device

MacBook Pro (Retina, 15', Mid 2015)

Operating System

Mac OS X Mojave 10.14.4

Bittencourt
Rock Star 21
Rock Star 21

Hey @qp82 thanks for writing!

 

Please try reinstalling by following the steps I gave on my previous answer. Trust me, it has helped a lot of users who went through similar issues 🙂

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

qp82
Regular

Hi RockStat21 thank you for your answer.

I removed it via the appcleaner tool your suggested. After reinstallation and login it's still the same. 😞

gjacuna
Regular

Thanks, but the problem is still there 😞

Bittencourt
Rock Star 21
Rock Star 21

Hey @gjacuna and @qp82,

 

Since some other users also reported similar issues, the staff is investigating it and you can click here to be kept up-to-date.

 

Hope this is more helpful 🙂

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

gjacuna
Regular

Hey,

 

Just to give an update. I installed the latest Spotify app AFTER deleting caches and everything.

 

The problem is still there... Spotify taking 99% or more of CPU...

 

My spotify version is 1.1.6.113.gb388fe17

 

Should I just give up and listen from the browser? 😞

qp82
Regular

Hi

 

It is still the same. I tried a clean install of version 1.1.8.439.g8502297d.

 

Very frustrating

Bittencourt
Rock Star 21
Rock Star 21

Hey @qp82 and @gjacuna,

 

Have you tried the suggestions on the link bellow? 

 

https://community.spotify.com/t5/Ongoing-Issues/Mac-Client-crashes-after-30-seconds/idi-p/4680177

 

I suggest you to leave your comments on that thread so everyone involved can help you!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

qp82
Regular

Hi @Bittencourt

 

I saw your link but this poroblem isn't related to the linked one for sure. They describe a crash after 20-30s. This is not the case here. Spotify works but it consumes CPU and it doesn't quit if you want to.

 

I'll leave a comment there. Maybe it helps.

Bittencourt
Rock Star 21
Rock Star 21

Hey @qp82,

 

There's also this issue which seems to be the one you're facing.

 

https://community.spotify.com/t5/Ongoing-Issues/Spotify-maxing-CPU-core/idc-p/4743228

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

qp82
Regular

Hi @Bittencourt

 

Thank you very much for your latest link. It solved my problem 🙂

 

I've done the following:

- Remove Spotify completely

- Install Version 1.0.64.399

- Start and Login to Spotify

- Upgrade to latest version

Bittencourt
Rock Star 21
Rock Star 21

Hey @qp82, I'm glad I could finally help you 🙂

 

Let me know if anything comes up!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

gjacuna
Regular

Hi!

I tried the steps on the link, but the app doesn't crash... It just starts using the CPU to 99%+ and wasting my battery away. This happens either immediately after starting the app or minutes or hours later, and it doesn't matter if I'm listening or not. The app remains responsive, and seems to work normally (apart from the fact that it acts like it's mining cryptocurrencies).

I've updated to the latest version (1.1.9.383.g9f48828e), wipe cleaned the installation many times, and yet the problem remains.

qp82
Regular

Hi @ gjacuna

 

Please try to do the following steps:

- Remove Spotify completely (AppCleaner)

- Install version 1.0.64.399 (Exactely this Version! Google the number to download it)

- Start and login to Spotify

- Upgrade to latest version

 

This solved my CPU issue.

gjacuna
Regular
Thanks! I'm trying it right now, will let you know how it goes.

LuHulio
Music Fan

Same issue as been reported here as well:

https://community.spotify.com/t5/Desktop-Mac/MAC-Client-is-effectively-unusable-100-CPU-won-t-quit-w...

 

https://community.spotify.com/t5/Ongoing-Issues/Spotify-maxing-CPU-core/idi-p/4715263/page/3#comment...

 

Sounds like quite a few macOS users are affected by this issue, let's hope some dev/mod acknowledges it soon!

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