Desktop app playing songs for a few seconds -- network issue?

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Desktop app playing songs for a few seconds -- network issue?

wolfman3
Casual Listener

On my desktop app, songs only play for approximately six seconds. I tried clearing the cache and changing it's location, but I'm still having the issue. 

 

I suspect it may be a network issue, as I do not have the issue when I am on my home network. At work, I'm on a public school network; I haven't had an issue up until this year. The web player still works. 

 

Is there something else I can do to get the desktop app working again?

 

Macbook Air early 2015

Operating System

macOS High Sierra

 

 

 

2 Replies

Re: Desktop app playing songs for a few seconds -- network issue?

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a clean reinstall of the app. Just follow these steps.

 

Also, make sure to have macOS Mojave 10.14.6 and iOS 12.4.1 installed.

 

If the issue persists try using Sign Out Everywhere and Remove Offline devices options from your Spotify account.

 

Hope it helps :)

LoxerRock Star 16
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Re: Desktop app playing songs for a few seconds -- network issue?

wolfman3
Casual Listener

Still having the issue. 

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