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I have a premium subscription but I want to switch to student. However, when I click the Get Premium button on the student site it doesnt prompt me to put in my information about my university. Is this a spotify error? How can I get the discount?
I suggest you contact support so they can help you https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter for help.