Discover Weekly hasn't updated for over a month

Discover Weekly hasn't updated for over a month

helenamobin

Hi,

My Discover Weekly playlist hasn't updated in over a month despite me logging in and out several times, nothing seems to change!

 

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9 Replies

MartinStoichkov

Hey @helenamobin, thats not cool! 

Let see whats happening there.. 

 

First of all, take a look at this thread >> Discover Weekly didn't update 

A fella Rock Star explained what may cause this. 

 

  • Be sure to follow your Discover Weekly 
  • If you`ve followed it, unfollow it and follow it again 
  • Sign out from Spotify and then log back in
  • Be sure you`re not in Private Session 
  • If you`re using 2 or more accounts, be sure to log in with the right one 

Give it a day to refresh, and if your Discover is still on the previous update, reply back here, we`ll pass this to the Spotify Staff, and they`ll take a look backstage.

MartinStoichkovSpotify Star
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helenamobin
Hi,

Thank you for your response, I’ve done these things but it still hasn’t updated.

MartinStoichkov

Hi @helenamobin, I`m sorry to hear that you`re running into troubles again! 

 

There`s no staff around here now, because its Sunday, but I`ll call someone to look at this tomorrow. 

Anyway tomorrow is Monday, so I hope your discover will be updated by then : )

Thanks for your patience, starting the week without Discover is bad!

MartinStoichkovSpotify Star
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MartinStoichkov

Hey back @helenamobin

 

I`ve called for help, and all you need to do is to get in touch with the Spotify Support

 

You can contact spotify support via @SpotifyCares | Facebook Support or use the Contact Formtheir support team will be able to look at your issue and provide you further help!

 

If you use the last options, you maybe will receive reply from no-reply, so be sure to answer to it anyway, and you`ll hear from the staff shortly! 

Hope to start your week with an awesome discover : )

 

 

MartinStoichkovSpotify Star
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Masonclay
None of these solutions has worked for the pas two week, can a solution be found and a refund made? I only use premium for discover weekly

MartinStoichkov

Hello @Masonclay, that's not cool! 

I've passed your feedback to the right teams, so hopefully, they can take a look at it soon. 

In the meantime, can you share your discover here on in private message to me, to see if it's updated from my end, thanks!

MartinStoichkovSpotify Star
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MartinStoichkov

Hello @Masonclay, any updates about your Discover Weekly? 

Is it alright now?

MartinStoichkovSpotify Star
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billsnow32

Same problem - any solution yet?

dsfsdfsdfsdfsdf

This is **bleep**ing unbelievable that you can't provide simple "refresh" button. There's like dozen of people with this problem and your solutions seems to be manually manipulating some user account db or whatever to fix that. Is this XIX century?

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