Discover weekly playlist not updating

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Discover weekly playlist not updating

jemmay13
Casual Listener

I'm having trouble with my discover weekly playlist, it's stopped updating every week and I don't know how to fix it. It's been a month now with the same songs and won't update. Please help!

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Re: Discover weekly playlist not updating

Rock Star 22
Rock Star 22

Hey @zfalen @mich41 @ikelman @ilikealliterati

 

Could you please post the Spotify URI / link of your DW playlist? I could pass it on to the right team so it can hopefully get fixed.
 

You need to go to your Discover Weekly playlist in your Desktop Spotify. Put your mouse pointer over the title and right click it. In there, the option will appear to 'Copy Spotify URI' and paste it here.

osorniosRock Star 22
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Solution!

Re: Discover weekly playlist not updating

Spotify
Spotify

Hey all, 


This should be fixed now. As of today, you should be seeing a fresh Discover Weekly.


Let us know if you're still having any hiccups, and we'll continue to help out. Otherwise, happy listening!

 

Thanks,

 

Jack

Solution!

Re: Discover weekly playlist not updating

Rock Star 22
Rock Star 22

@parkerchard

 

Try streaming more this week, and see if next monday you get new recommendations. If you don't, I'll ask for help. :)

 

Let me know how it goes.

osorniosRock Star 22
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Note: I'm not a Spotify employee.
Solution!

Re: Discover weekly playlist not updating

Rock Star 22
Rock Star 22

@platypus-man

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

Logout of your account in the app and be sure to use that username, instead of your email address, to login to your account.

 

If that doesn't do it, you should try deleting and reinstalling the app. Hopefully that'll fix the issue.

 

Check out what I get when I access your DW you provided (don't mind the french in the description)

 

Screenshot from 2017-10-20 17-23-21.png

 

Hope it helps. :)

osorniosRock Star 22
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Note: I'm not a Spotify employee.
165 Replies

Re: Discover weekly playlist not updating

lim_ah
Regular

I'm having the same problem - last update was 2016-03-06, and when I go to https://play.spotify.com/discover and try viewing it from there I get "The playlist failed to load".

 

Using Windows 10, Spotify version 1.0.25.127.g58007b4c. Tried uninstalling my iOS app and reinstalling and now it doesn't load there too.

Re: Discover weekly playlist not updating

jamieburr123
Music Fan

Same problem on a mac, re my posting titled "Re: Discover weekly wouldn't update, now doesn't load".

 

This has been going on for two months or more, and what's really frustrating is that I can't communicate with Spotify. Is there anyone there>?

Re: Discover weekly playlist not updating

Swanny
Community Legend
Hey guys, I'll escalate this to the Spotify staff to try and get a solution for you.

I'll post back when I get a response!

Re: Discover weekly playlist not updating

Swanny
Community Legend
Hi all, can someone please provide a screenshot of the error message they're getting when they try to load the Discover Weekly playlist through the "Discover" section?

Thanks!

Re: Discover weekly playlist not updating

lim_ah
Regular

screenshot.jpgScreenshot from Spotify Windows applicationscreenshot2.jpgScreenshot from Spotify Web Player in Chrome

Re: Discover weekly playlist not updating

Swanny
Community Legend
Thanks @lim_ah, appreciate it! I've forwarded those onto the Spotify staff for you.

Re: Discover weekly playlist not updating

jamieburr123
Music Fan

Appreciate anything you can do for us. I get a different screen when I get to Discover Weekly through Discover, it loads but with the one that was updated 9 days ago. I had no updates for 7 weeks, then this one, and none since.

 

Cheers

 

 

Screen Shot 2016-04-06 at 3.12.52 PM.png

Re: Discover weekly playlist not updating

jemmay13
Casual Listener

Yay it's finally updated this week! Anyone elses working now? Don't know if this was related, but I had the 'available offline' button on when it wasn't updating, I turned it off a few days ago and now it has updated. Maybe it has to be off to update? Unsure.

Re: Discover weekly playlist not updating

lim_ah
Regular

Another Monday and mine's still stuck... I don't have 'Available Offfline' selected for the Discover Weekly playlist.

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