Downloaded music won't play offline

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Downloaded music won't play offline

premiere
Casual Listener

 

Plan

Premium

Country: USA

 

Device

mac book air

Operating System

 

 

My Question or Issue: I used to be able play music I downloaded offline but it won't let me.  I completely unistalled spotifly and cleared caches and then reinstalled still having same problem

 

3 Replies

Re: Downloaded music won't play offline

Rock Star 15
Rock Star 15

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

I'd also recommend updatin to macOS 10.14.6 :)

Hope it helps.

LoxerRock Star 15
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Note: I'm not a Spotify employee.

Re: Downloaded music won't play offline

premiere
Casual Listener

I have done the uninstall and reinstall and restart still does the same thing even after I redownload all my music.  My Mac is up to date with all updates.

Re: Downloaded music won't play offline

Rock Star 15
Rock Star 15

Hey @premiere,

 

First go to here, and remove all devices you don't need or use anymore because there's a limit of 5 devices that can have downloaded music for offline playback.

 

If the issue persits, could you try the steps from this Spotify Answer to see if that helps?

 

Let me know how that goes :)

LoxerRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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