Drag and Drop rearranges

[nikolas5bp]

Plan

Premium

Country

USA

Device

(Macbook Pro late 2013)

Operating System

(macOS High Sierra 10.13.6 )

My Question or Issue

1. When dragging more than one song anywhere they place in a different order. Often the last song becomes the first. 

2. Nothing can be dragged below the final song in a playlist (I have to move the last song above). 

3. When editing playlists (a lot of editing in a short period of time) often the songs I have been moving rearrange in random places within the playlist, not where I have put them. 

Any help is appreciated

[Ver]

Hey @nikolas5bp,

Thanks for reaching out to us and welcome to the Community 🙂

It's a good idea to restart the device and then to log out and log back in again. If that doesn't help, you can give these steps a go and run a clean reinstall. That way you can make sure the app is up-to-date and the cache is not causing any issues.

If that doesn't do the trick, we'd recommend you try with another device. Are there any changes?

Let us know how it goes. If you have questions, you know where to find us.

[nikolas5bp]

Hello Ver, 

I have tried everything you suggested -- Thank you by the way! --and the problems persist.  

I have no problems with other devices or even the web player.

If you have any more suggestions I would be happy.

Thank you.

[Mihail]

Hey @nikolas5bp,

Thanks for keeping us in the loop.

The troubleshooting you've done so far indicates that the root cause of the issue lies with the app on your Mac. Could you make sure that none of the sorting options are activated? It's also a good idea to disable hardware acceleration and see if that makes a difference. You can find this option in the advanced settings menu.

Hope this helps. Keep us posted on how it goes.  

[nikolas5bp]

Hello Mihail.

No, definitely no sorting on. I couldn't quite find the hardware acceleration setting. Perhaps you could help me with that.

Thanks for the response.

[Novy]

Hi @nikolas5bp,

Thanks for getting back to us. 

With the app on the foreground, click the Spotify name on the top bar and uncheck Hardware Acceleration. 

Let us know if you notice any difference.

We'll be right here.

[nikolas5bp]

Hello Novy,

I tried this and it still did not help.

Ive realized that playlists with this issue (any playlist I have been editing in the last few months) occasionally rearrange even after I have tried to reorganize several times. What I mean is even if the playlist is correct for a little while at any moment it could revert to its random orders.

Additional information: the random switching of songs in a playlist seems to happen when I press delete (to remove a song from a playlist). In place of the removed song another newly added song takes its place and the song, I attempted to remove reverts to the position it was in before I most recently moved it.

I know this is all very specific and confusing.

[Novy]

Hi again @nikolas5bp, 

Thanks for getting back to us. 

Could you send over a screen recording where we can take a better look at this issue? 

Keep us posted. We'll continue investigating this.

[nikolas5bp]

Haven't had any issues in a while.

Although it is kind of sporadic. If anything comes up I will record and send it in.

Thanks for the support.

[Novy]

Hey @nikolas5bp, 

Thanks for getting back to us. 

Not to worry. We'll be right here if you need further help. 

Cheers!