Error Spotify macOS: "This playlist is currently empty"

[Angioletto811]

Plan

Free

Country

Italy

Device

(iMac 21.5.inch , Mid 2011)

Operating System

(macOS High Sierra 10.13.6)

My Question

attualmente questa playlist è vuota

Why???

i tried to uninstall and reinstall the application but the result is the same

how to solve?

please, help me

thanks a lot, I'm italian

[Alex]

Hi there @Angioletto811,

Thanks for reaching out about this in the Community!

We'd recommend running a clean reinstall of the app. This is different than deleting and reinstalling the app, as it involves deleting all app data. Follow the steps in this Guide.

If that doesn't change anything, can you let us know if there are other playlists you can't access and if this playlist works on another device?

We'll be on the lookout for your answer.

[Angioletto811]

Hello good afternoon,
unfortunately no playlists work

yes i tried to clean spotify uninstall, but the result is the same.

On android or iphone devices, spotify works perfectly

[Alex]

Hi @Angioletto811,

Thanks for the reply.

Can you try removing any entries that contain Spotify from the host files on your computer:

1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop. 
3. To open it, simply double-click and it will display the file’s contents in TextEdit.
4. Check for any entries with Spotify in the address.
5. If you do find any lines with Spotify, remove them.
6. Save your changes and restart Spotify.

Also make sure to disable Hardware acceleration from the settings menu in the app.

Keep us posted if this helps 🙂