Error on Artist Search

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Error on Artist Search

antonpk-dk
Casual Listener

When searching or clicking on their name, for some artists I get the following message on a black screen:

 

"Something went wrong

We can't seem to find this artist. Please try another search."

 

This has happened while searching for Bela Bartok as well as Vincenzo Bellini.

 

Any advice?

Thanks.

 

Premium Plan

Mac OSX

 

wrong.jpg
5 Replies

Re: Error on Artist Search

Alfredo
Roadie

Hey @antonpk-dk.

 

Could you send us the exact Spotify version numbers? Also, does the same happen if you use a different device to search?

 

In the meantime, try logging out and back in to Spotify to see if the artist comes up as a search result.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Error on Artist Search

antonpk-dk
Casual Listener

Thanks for the reply.

 

Yes the artists appear when I do a search… the round image and name is there. When I click on that I get the black screen, "Something went wrong… etc."

 

This only happens on my Mac, not the iPhone.

Logged in and out several times.

 

Version is: 1.0.87.491.ge2a121fc

Mac OSX

 

Thanks!

 

 

 

spotify.jpg

Re: Error on Artist Search

Alfredo
Roadie

Thanks for getting back to us with this information!

 

Just to confirm, are these the two artists this is happening to: spotify:artist:5zyNXVd952fWOjkdGHCvPd and spotify:artist:6AphpMkKDU4I3Z6XaGu1UV? If not, please send us the URI or link to take a closer look.

 

If you haven't tried yet, I suggest turning off your internet router for 30 seconds and turning it back on. In case you don't have access to do this power-cycle, try using a different internet connection to see if it behaves the same.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Error on Artist Search

antonpk-dk
Casual Listener

Well that is curious.

 

This morning, after trying the two links you sent it works… hopefully it is all OK  for now. Might just have been a temporary glitch… that lasted a few weeks. ;)

 

Thanks for your help.

Highlighted

Re: Error on Artist Search

Alfredo
Roadie

Awesome!

 

We're glad to hear it's working fine now.

 

However, give us a shout if anything else comes up. We're here to help.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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