How do i download my account onto a new hard drive?

[#1]

My computer crashed.I had to get a new hard drive.Now i can't put my account onto the new hard drive.I have tried my e mail address,three different passwords. I still have my account on my phone, but can't get back on my computer.I think i subscribed to a new account by mistake

[MihailY]

Hey,

Thanks for reaching out. Sorry to hear about your computer. We'll do our best to help you regain access to your account!

If you still have access to it on your phone, you can double check which email address it's currently associated with by tapping your profile picture in the upper left corner of the Home screen and navigating to Settings and privacy - Account - Email. Use that email address to log in on your computer and use this link in case you can't remember your password.

If you've accidentally created a new account with a different email address, access it in an incognito window in your browser and use these steps to close it to avoid further confusion.

We hope this helps. Let us know if you have further questions!