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I am a premium member but it wont open up on my laptop

I am a premium member but it wont open up on my laptop

I am a premium member but spotify wont open on my mac. It keeps telling me I dont have premium. Works great on my phone. I really am starting to hate spotify.
1 Reply

Hey there!

Thank you for reaching out to the Community and welcome.


Usually, this type of issue happens when you log in to a different account that has no Premium features by mistake. First, we'd recommend logging out and back in following the steps in this article.


If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if it makes any difference. 


In case that the account doesn't show the Premium subscription after this, as we cannot access users’ accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 


Hope this helps. If anything else comes up, the Community will be here for you.

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