I am not offline!

[Theothistle]

Premium member here, using a Macbook Air. Spotify has been constantly telling me I am offline, when I am not offline. I can't play all of my music when I get this message. This seems to be happening a lot lately.  I feel like I am not getting my money's worth. Anyone know why this is happening?

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!