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Lost Songs/ Albums/ Artists

Lost Songs/ Albums/ Artists

Hello,

 

So i'm a premium spotify subscriber and have not had any problems until now. The Mac desktop app has lost all of my albums/ songs and most of my artists. My playlists and messages are still saved however so I know I haven't logged into a duplicate / different account. I have also tried re-installing the app. Interestingly all my albums and songs are still on my android app, and also still on the Chrome web app. Any advice would be greatly appreciated!

 

Cheers,

Ben.

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1 Reply

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

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