M1 Mac, Constantly crashes, Absolute Nightmare

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M1 Mac, Constantly crashes, Absolute Nightmare

kiwikezza
Casual Listener

 

Plan

Premium

New Zealand

Have reinstalled.

 

Device

MacBook Pro (13-inch, M1, 2020)

Operating System

macOS Big Sur V 11.2.3 

 

Upon looking in the forums this seems to be a common issue?

When will this be fixed?

It keeps crashing even when not playing music.

It keeps randomly starting playing songs I have never played and puts them on loop.

 

Please sort this out, this is a paid service!

 

 

 

Ver
Ver
Moderator

Hey @cementfeet,

 

Thanks for posting on the Community 🙂 

 

We appreciate you taking the time to share your feedback with us and we will make sure to pass it on to the right team.

 

You can also head here and add your +Vote and Subscribe to the thread so you can stay up-to-date with any relevant news about this.

 

The status "visitor" isn't related to your subscription. It refers to how often you post on the Community.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help. 
 

 

 

 


 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

MattSuda
Rock Star 24
Rock Star 24

Hey everyone,

 

Spotify has posted an update about M1 Mac support here:
M1 Mac support is now in beta 

 

Updated on 2021-07-01

Hi everyone,


We have been working hard backstage on this and are happy to announce that we now have a Beta version of our app available. It features many compatibility improvements and optimizations for the new Apple architecture.

 

You can download this Beta app from here. It would be great if you do so and then post feedback on your experience here.

 

Please note that as a Beta, some unexpected behavior might still occur. We'll use all the feedback and info we get from you to tweak and improve your Spotify experience. And if everything works great we’d love to hear that too!

 

To install the Beta app, double click the .dmg file and then drag the app to your Applications folder, replacing the version you may have installed now. To go back to the regular version, please download and install it from https://spotify.com/download.

 

We can’t wait to hear from you and learn how your experience was. Take care!

MattSudaRock Star 24
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Solution!

MattSuda
Rock Star 24
Rock Star 24

UPDATE: Apple Silicon Macs (M1 chip) are now supported in the latest desktop Mac version

 

Spotify has posted an update about Apple Silicon Macs (M1 chip) support here:

 

https://community.spotify.com/t5/Implemented-Ideas/Desktop-Add-support-for-Apple-Silicon-ARM64-on-Ma...

 

"Thank you all for bringing your feedback to the Community Idea Exchange and participating in this Beta test!

 

Your input has been invaluable and helped us tweak the app to make full use of the new CPU architecture.

 

We're happy to announce that the app is now out of Beta and can be downloaded from our website. You should automatically get the correct version for your Mac's CPU and all updates will be automatic as well, just the way it was in the past.

 

This idea is now officially implemented! Thanks once more for all your votes and posts.

 

Happy listening! 🎶"

MattSudaRock Star 24
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Note: I'm not a Spotify employee.

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79 Replies

ezham
Visitor
same happening here

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for reaching out about this in the Community. 

 

We'd first recommend performing a clean reinstall of the app, as this is more thorough than a regular one and can help clearing any cache that might be causing trouble.

 

If this doesn't do the trick, could you let us know if you notice the same behavior with a different device?

 

Keep us posted.

NovyModerator
 
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kiwikezza
Casual Listener
Hi Novy,
As above I have tried a clean install,
This is only specific to the M1 Macs, The last gen Intel mac, and windows do not have this issue,
Find it a bit disappointing that on the other posts with this issue it had to be "Voted" to support this.

CarlosE
Moderator
Moderator

Hi again @kiwikezza,

 

Thanks for keeping in touch.

 

We'd like to confirm, are those songs you've never played before being played on any other devices where you use Spotify? If that's the case, we suggest to take a look at this article and make sure to follow the steps you'll find there to secure your account.

 

Regarding the crashing, another thing you can try is to clean the hosts file by following the steps in this guide. Also, try toggling off the option Enable hardware acceleration within the app's settings.

 

Let us know how it goes. We'll be on the lookout.

CarlosEModerator
 
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cementfeet
Newbie

This is not tied to playing songs. My Spotify has crashed when it's not playing songs and just sitting idle in the background. It seems to be random.

The only time I can consistently get Spotify to crash is when I wake my m1 Mac from hibernation. I'm not sure how often it crashes then but it feels like it's every time I wake my Mac up, although it's probably "only" every few times.

 

Edit - Idk why it says I'm a "visitor". I have a family premium account.

Ver
Moderator
Moderator

Hey @cementfeet,

 

Thanks for posting on the Community 🙂 

 

We appreciate you taking the time to share your feedback with us and we will make sure to pass it on to the right team.

 

You can also head here and add your +Vote and Subscribe to the thread so you can stay up-to-date with any relevant news about this.

 

The status "visitor" isn't related to your subscription. It refers to how often you post on the Community.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help. 
 

 

 

 


 

VerModerator
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ratatat96
Newbie
Mine has the same thing though not as frequently as yours by the sounds of it. Mine usually does it when opening the laptop from sleep where Spotify was not closed beforehand. I haven't had the issue with random songs but will keep an eye on it

ljgda
Newbie
I have the same with my MacBook Pro (13-inch, M1, 2020)

w3o9i-sw0g_4p
Newbie
Same thing is happening with me— got a new MacBook Air (13-inch, M1, 2020) for work and downloaded spotify and it was working fine no crashes, but almost every morning if I keep spotify open when I close my laptop for the night I'll wake up with a crash report– pls resolve, it's getting annoying!

Jeremy
Moderator
Moderator

Hey there @ratatat96, @ljgda and @w3o9i-sw0g_4p,

 

Thank you replies in this thread.

 

Can you confirm if you performed a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

We'll keep an eye out for your replies.

 

Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

cfahy25
Visitor
Happens to me when the wifi reconnects

Eni
Moderator
Moderator

Hi @cfahy25

 

Thanks for reaching out about this. 

 

Could you give it a try using a different internet connection, for example creating a hotspot on your phone and using that to check if that makes the difference?

 

If this doesn't do the trick, sending us the exact make/model, operating system and Spotify version of your device would come in handy. 

 

Keep us posted 🙂

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

dasnyder3
Visitor

This happens to me at least a couple times every day, typically when I unlock my computer after being away. If it doesn't crash, I'll get the "Spotify cannot play song" notification when I try to play something which I have to restart the desktop app to fix. 

CarlosE
Moderator
Moderator

Hey there @dasnyder3,

 

Thanks for reaching out to the Community.

 

Can you list the troubleshooting steps mentioned in this thread that you've already tried?

 

We'd also like to know the exact model of your Mac.

 

We'll be on the lookout.

CarlosEModerator
 
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kiwikezza
Casual Listener

I will not be responding to forum any more,

It could not be more clear there is an issue with M1.

 

It is even more evidently so that Spotify does not care and instead asks questions that have already got an answer, weather or not this is on purpose I do not know.

 

You also want people to "Vote" to fix a bug, this is absolute rubbish. 

 

Extremely disappointed.   

bfu4
Visitor

Hi! I noticed a recommendation about reinstalling the client is nice, but it could very much be something to do with Rosetta. I'd suggest finally letting out a binary native for M1s, for stability. I'm open to doing it for you, if you were to give me access.

zain18
Newbie
I am in the exact same boat - I have the newest Macbook Pro and Spotify Premium. I pay for this app and it keeps crashing!

Jeremy
Moderator
Moderator

Hi there folks,

 

Thank you for your posts in this thread.

 

We really want to keep on helping you so it would be great if you can let us know what troubleshooting steps you've taken so far.

 

We'll keep an eye out for your replies.


Take care!

JeremyModerator
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Live, love, laugh and listen to music 🙂

ROSimba
Casual Listener

Fix the app for M1 Mac please, I thought Spotify was the premium music service?

 

You don't need a vote to tell you there's an issue.

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