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M1 Mac, Constantly crashes, Absolute Nightmare

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M1 Mac, Constantly crashes, Absolute Nightmare

kiwikezza
Casual Listener

 

Plan

Premium

New Zealand

Have reinstalled.

 

Device

MacBook Pro (13-inch, M1, 2020)

Operating System

macOS Big Sur V 11.2.3 

 

Upon looking in the forums this seems to be a common issue?

When will this be fixed?

It keeps crashing even when not playing music.

It keeps randomly starting playing songs I have never played and puts them on loop.

 

Please sort this out, this is a paid service!

 

 

 

48 Replies

Re: M1 Mac, Constantly crashes, Absolute Nightmare

ezham
Visitor
same happening here

Re: M1 Mac, Constantly crashes, Absolute Nightmare

Novy
Moderator
Moderator

Hey folks, 

 

Thanks for reaching out about this in the Community. 

 

We'd first recommend performing a clean reinstall of the app, as this is more thorough than a regular one and can help clearing any cache that might be causing trouble.

 

If this doesn't do the trick, could you let us know if you notice the same behavior with a different device?

 

Keep us posted.

NovyModerator
 
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

kiwikezza
Casual Listener
Hi Novy,
As above I have tried a clean install,
This is only specific to the M1 Macs, The last gen Intel mac, and windows do not have this issue,
Find it a bit disappointing that on the other posts with this issue it had to be "Voted" to support this.

Re: M1 Mac, Constantly crashes, Absolute Nightmare

CarlosE
Moderator
Moderator

Hi again @kiwikezza,

 

Thanks for keeping in touch.

 

We'd like to confirm, are those songs you've never played before being played on any other devices where you use Spotify? If that's the case, we suggest to take a look at this article and make sure to follow the steps you'll find there to secure your account.

 

Regarding the crashing, another thing you can try is to clean the hosts file by following the steps in this guide. Also, try toggling off the option Enable hardware acceleration within the app's settings.

 

Let us know how it goes. We'll be on the lookout.

CarlosEModerator
 
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

cementfeet
Visitor

This is not tied to playing songs. My Spotify has crashed when it's not playing songs and just sitting idle in the background. It seems to be random.

The only time I can consistently get Spotify to crash is when I wake my m1 Mac from hibernation. I'm not sure how often it crashes then but it feels like it's every time I wake my Mac up, although it's probably "only" every few times.

 

Edit - Idk why it says I'm a "visitor". I have a family premium account.

Re: M1 Mac, Constantly crashes, Absolute Nightmare

Ver
Moderator
Moderator

Hey @cementfeet,

 

Thanks for posting on the Community 🙂 

 

We appreciate you taking the time to share your feedback with us and we will make sure to pass it on to the right team.

 

You can also head here and add your +Vote and Subscribe to the thread so you can stay up-to-date with any relevant news about this.

 

The status "visitor" isn't related to your subscription. It refers to how often you post on the Community.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help. 
 

 

 

 


 

VerModerator
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

ratatat96
Newbie
Mine has the same thing though not as frequently as yours by the sounds of it. Mine usually does it when opening the laptop from sleep where Spotify was not closed beforehand. I haven't had the issue with random songs but will keep an eye on it

Re: M1 Mac, Constantly crashes, Absolute Nightmare

ljgda
Visitor
I have the same with my MacBook Pro (13-inch, M1, 2020)

Re: M1 Mac, Constantly crashes, Absolute Nightmare

w3o9i-sw0g_4p
Newbie
Same thing is happening with me— got a new MacBook Air (13-inch, M1, 2020) for work and downloaded spotify and it was working fine no crashes, but almost every morning if I keep spotify open when I close my laptop for the night I'll wake up with a crash report– pls resolve, it's getting annoying!

Re: M1 Mac, Constantly crashes, Absolute Nightmare

Jeremy
Moderator
Moderator

Hey there @ratatat96, @ljgda and @w3o9i-sw0g_4p,

 

Thank you replies in this thread.

 

Can you confirm if you performed a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

We'll keep an eye out for your replies.

 

Take care!

JeremyModerator
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

cfahy25
Visitor
Happens to me when the wifi reconnects

Re: M1 Mac, Constantly crashes, Absolute Nightmare

Eni
Moderator
Moderator

Hi @cfahy25

 

Thanks for reaching out about this. 

 

Could you give it a try using a different internet connection, for example creating a hotspot on your phone and using that to check if that makes the difference?

 

If this doesn't do the trick, sending us the exact make/model, operating system and Spotify version of your device would come in handy. 

 

Keep us posted 🙂

EniModerator
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

dasnyder3
Visitor

This happens to me at least a couple times every day, typically when I unlock my computer after being away. If it doesn't crash, I'll get the "Spotify cannot play song" notification when I try to play something which I have to restart the desktop app to fix. 

Re: M1 Mac, Constantly crashes, Absolute Nightmare

CarlosE
Moderator
Moderator

Hey there @dasnyder3,

 

Thanks for reaching out to the Community.

 

Can you list the troubleshooting steps mentioned in this thread that you've already tried?

 

We'd also like to know the exact model of your Mac.

 

We'll be on the lookout.

CarlosEModerator
 
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

kiwikezza
Casual Listener

I will not be responding to forum any more,

It could not be more clear there is an issue with M1.

 

It is even more evidently so that Spotify does not care and instead asks questions that have already got an answer, weather or not this is on purpose I do not know.

 

You also want people to "Vote" to fix a bug, this is absolute rubbish. 

 

Extremely disappointed.   

Re: M1 Mac, Constantly crashes, Absolute Nightmare

bfu4
Visitor

Hi! I noticed a recommendation about reinstalling the client is nice, but it could very much be something to do with Rosetta. I'd suggest finally letting out a binary native for M1s, for stability. I'm open to doing it for you, if you were to give me access.

Re: M1 Mac, Constantly crashes, Absolute Nightmare

zain18
Visitor
I am in the exact same boat - I have the newest Macbook Pro and Spotify Premium. I pay for this app and it keeps crashing!

Re: M1 Mac, Constantly crashes, Absolute Nightmare

Jeremy
Moderator
Moderator

Hi there folks,

 

Thank you for your posts in this thread.

 

We really want to keep on helping you so it would be great if you can let us know what troubleshooting steps you've taken so far.

 

We'll keep an eye out for your replies.


Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Re: M1 Mac, Constantly crashes, Absolute Nightmare

ROSimba
Casual Listener

Fix the app for M1 Mac please, I thought Spotify was the premium music service?

 

You don't need a vote to tell you there's an issue.

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