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MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

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MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

tarquinflimbim
Newbie

MACBook Pro, 2018.  i9 2.9GHz, 32GB RAM, Radeon Pro 560X 4 GB

Premium Plan, USA.  On a wired gigabit network connection.

macOS 10.14.4 (18E226).  Cache Deleted/Freshly uninstalled and reinstalled Spotify downloaded from Spotify.com

 

When I launch Spotify, my fans spool up to annoying levels and when I check the hardware monitor, Spotify is using 100.7% of a CPU core.  Spotify helper is using 0.6% of a CPU core.  I'm not even playing any music yet.

 

I have tried adjusting x-fade, auto volume.  Local files look disabled.

 

There are multiple threads about this, but many are marked "solved" and none of the solutions work for me.  This is pretty high-end hardware to be maxed out by a music streaming service...

 

 

 

Spotify 5-8-19 at 8.15 PM.jpg
18 Replies

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

03-ckyvl_ivh5
Roadie

+1

100% CPU an incredible amount of RAM consumption. Spotify consumes more resources than Photoshop, Illustrator and Indesign together.

Horible program development.

Note: I do not need any Rock Star to tell me to reinstall.

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

Guido
Spotify Legend

Hey @tarquinflimbim & @03-ckyvl_ivh5,

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. The issue seems to occur for a very small amount of users so if you could vote and leave a comment with your device info here, we'll be able to look into this. It's also the place where we will keep you up-to-date.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

chuckellen
Music Fan

I've been complaining about this for two years and nothing has been done about it. I'm not expecting anything to happen this time around.

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

LuHulio
Music Fan

Although the report marked this issue as "fixed" I am still experiencing this issue with the latest version of the desktop client (1.1.10.540) on macOS 10.14.5

CPU usage goes through the roof and the app won't close without forcing to quit.

 

Screenshot 2019-07-11 at 19.29.12.png

 

Please advice.

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

boo-zi
Casual Listener

HI. I am having the same issue since the last apdate. the desktop app is not useable at all. the weird thing though, is that under activity monitor, the spotify itself is normal on CPU. but it trigger the Kernel Task to be at 100%. Unlike the screen shot shown here.

Screen Shot 2019-07-16 at 9.48.55.png

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

boo-zi
Casual Listener

just to be clear, i removed the spotify app completly for my mac and reinstall it again with a fresh and clean installation (removed Residues from cache and application support). still, with no change.

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

LuHulio
Music Fan

@boo-zi wrote:

just to be clear, i removed the spotify app completly for my mac and reinstall it again with a fresh and clean installation (removed Residues from cache and application support). still, with no change.


Make sure to post this in the main report thread as well. It's currently marked as "fixed" so I assume they will only investigate it again if enough people post there.



Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

geelegg
Visitor

This is also happening for me and has been so for the past year – very annoying.

I've been through multiple sessions with Spotify support with no results.

 

Please make efforts to fix this.

 

Screenshot 2019-07-27 at 20.43.48.png

Re: MAC Client is effectively unusable (100%+ CPU, won't quit without Force Quit)

supratwinturbo
Visitor

Have same issue on a MacBook Pro (15-inch, 2019) with 32 GB of RAM. When will Spotify have a fix for this?

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