Help Wizard

Step 1


Mac Monterrey - Spotify black screen (nothing helps!)

Mac Monterrey - Spotify black screen (nothing helps!)

Spotify Screen is black. I tried to reinstall it. Doesn't help. I tried to follow previous suggestions and delete some files from Library Folder - Application Support. Impossible. There's no Spotify Folder there. So what am I supposed to do!? It's terribly frustrating... and pointless to pay for Premium for something that all of a sudden stops working. 


1 Reply

Hey @Kinga_Kinga,

Thanks for posting and welcome to the Community!

This looks like it could be a local cache-related issue at first sight. I can suggest to log out and then to log back in, and even to do that twice in a row, as this triggers a refresh between the servers and your account and may help to resolve any possible issues with the cached memory. See if this will make things work as expected.

If the above doesn't help, then it's well worth doing a clean reinstall to get rid of any cached files that might be causing the trouble. This process is more thorough than the usual reinstall and has a few extra steps, so I recommend you to follow the linked guide and see the relevant steps for iOS devices. 

Hope something here helps and does the trick for you, reach out if you need more help!

Kiril Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts