[Mac] No album artwork?

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[Mac] No album artwork?

wenwrites
Casual Listener

 I'm currently using Premium on a late 2013 Macbook Pro, and for quite a while now, the desktop version of Spotify doesn't show any album artwork except for the Now Playing artwork in the bottom left [screenshot attached].

 

I've tried logging out and back in, clearing the cache, unchecking/checking Hardware Acceleration, and uninstalling, rebooting, and reinstalling, and so far nothing has worked. 

 

Any ideas?

Screen Shot 2018-10-15 at 6.20.25 PM.png
4 Replies

Re: [Mac] No album artwork?

CSparks
Casual Listener

Wren - I'm seeing the same. It's been going on for days now. Not sure what the correct fix is. I've tried everything. 

Screen Shot 2018-10-17 at 4.02.14 PM.png

Re: [Mac] No album artwork?

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend updating to macOS Mojave 10.14 and try it with another account or internet connection :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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Re: [Mac] No album artwork?

wenwrites
Casual Listener

Finally got things working, thanks! I had deleted the com.Spotify.client folder but not the Spotify folder under Application Support one level above as per the uninstall instructions.

Re: [Mac] No album artwork?

CSparks
Casual Listener

Still not working for me. 

 

I've tested across multiple friend's Spotify accounts. 

 

They're seeing the same issue. 

 

Any ideas? 

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