[Mac] No album artwork?

[wenwrites]

 I'm currently using Premium on a late 2013 Macbook Pro, and for quite a while now, the desktop version of Spotify doesn't show any album artwork except for the Now Playing artwork in the bottom left [screenshot attached].

I've tried logging out and back in, clearing the cache, unchecking/checking Hardware Acceleration, and uninstalling, rebooting, and reinstalling, and so far nothing has worked. 

Any ideas?

[CSparks]

Wren - I'm seeing the same. It's been going on for days now. Not sure what the correct fix is. I've tried everything. 

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend updating to macOS Mojave 10.14 and try it with another account or internet connection 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[wenwrites]

Finally got things working, thanks! I had deleted the com.Spotify.client folder but not the Spotify folder under Application Support one level above as per the uninstall instructions.

[CSparks]

Still not working for me. 

I've tested across multiple friend's Spotify accounts. 

They're seeing the same issue. 

Any ideas?