Max volume is too low on my Desktop app (Mac), but it is normal when I use the Spotify Web Player

[mlozano9]

Plan

Premium

Country

Mexico 

Device

(Macbook Pro late 2016)

Operating System

(macOS Mojave)

My Question or Issue

 Maximum volume is too low on my Desktop app (Mac), but it is normal when I use the Spotify Web Player, help!

[landonharris88]

Hey @mlozano9!

There's a couple of things could be causing this: 

1) The volume level is set to low

You can change this under the settings on the mac app (the options are quiet, normal, and loud)

2) The Volume level on the player itself is set lower than usual 

This can be changed in the bottom right of the app using the slider

If neither of these are the case, make sure you're on the most recent version of the app. If you are are and are still having problems, it could be as simple as logging out and back in, or even restarting your device!

Let me know if you're still having issues and I'll see what I can do! 

[mlozano9]

Thank you very much, at the end the solution came by doing a quick clean reinstall of the app