Missing playlists when logging in with Facebook.

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Missing playlists when logging in with Facebook.

Gig Goer
‎2016-08-23 05:24 PM

Spotify does not accept my username or password although I momentarily saw my account with all the playlists before the "incorrect username or password" error message appeared. When I log in with Facebook only one of my playlists is visible, please help.

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Re: Missing playlists when logging in with Facebook.

Community Legend
‎2016-08-23 09:21 PM

I'd post the problem in there, I can't find any evidence of that coming up before in the forums so I'd head straight to either this thread or comment spotify directly. I'd go for both.

 

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5 Replies

Re: Missing playlists when logging in with Facebook.

Music Lover
‎2016-08-23 07:10 PM

Be sure to try the option where you can "revive" deleted playlists. Might have happened when logging in via Facebook. Let me know if you found them there, if not, get back to me and I'll do my best in helping you solve this issue! :)

Benjamin Rosseland

Re: Missing playlists when logging in with Facebook.

Gig Goer
‎2016-08-23 07:56 PM
Thanks but I have already tried that.
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Re: Missing playlists when logging in with Facebook.

Community Legend
‎2016-08-23 08:00 PM

Is there an error message or anything that you're getting on login? What happens when you don't login with facebook, are the playlists still there? 

Re: Missing playlists when logging in with Facebook.

Gig Goer
‎2016-08-23 08:15 PM
I can't login with username and password, only on Facebook. I get an Error 03 message and when I try to re-enter my details I get the same message.
Highlighted

Re: Missing playlists when logging in with Facebook.

Community Legend
‎2016-08-23 09:21 PM

I'd post the problem in there, I can't find any evidence of that coming up before in the forums so I'd head straight to either this thread or comment spotify directly. I'd go for both.

 

Contact - https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

 

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

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