Music don't play if i run spotify a few devices

[dementir]

I have 2 device. PC and Macbook (for mob device work good). When i run spotify on each devices it can not play music on one device. Spotify run music on 1 second and stop or write error that music is not available (for any track). How fix it? Why i must run to other device and exit from spotify for listen music on other device?

Plan

Premium

Country

Russia

Device

Macbook Pro 2019, PC

Operating System

Mac OS Big Sure, Windows 10

My Question or Issue

How fixed this problem? This problem has been around for about a year and reinstalling the app doesn't help.

[Ver]

Hey @dementir,

Thanks for posting here 🙂

Could you give these steps a go and run a clean reinstall? This one is more thorough than the usual one.

We'd suggest you also try with another network to see if that makes a difference.

Let us know how it goes.

[dementir]

Hi @ver, i did it, but don't fix my problem https://youtu.be/e-h-TIn8_3A

[Alex]

Hey @dementir,

Thanks for the reply.

Try the following:

• Check your firewall and antivirus software/apps to make sure Spotify is whitelisted or set as an exception.
• Uninstall any ad-blocker apps.
• Remove ALL entries from the Windows hosts file containing Spotify. 

If that doesn't help, let us know if you're experiencing this issue when you connect to another device like a Bluetooth speaker or your phone too.

Keep us posted 🙂

[jjsawesome]

EDIT: Doing a clean reinstall helped resolve my issue. 

I have a similar problem. 

I have Spotify downloaded on my old Macbook Air 2017 model that used macOS High Sierra version 10.13.6. I recently bought a new Macbook Air M1 2020 model with macOS Monterey version 12.0.01, and did a file migration from the old one. I downloaded Spotify on the new laptop, and a lot of music won't play, saying 'content not available' and they're greyed out. If I pressed a song on Spotify open on another device, the greyed out songs would play on my new laptop's Spotify. But otherwise, it would not. 

I went onto the online 'Account Overview' Spotify webpage and signed out everywhere, logged back in on the new Macbook, and still the problem persisted. Although, if I press the song twice on the actual album (not a playlist), then it works. 

I've tried deleting and reinstalling the app, and shutting and restarting my new laptop. The problem is still there.

Any help would be much appreciated. Thanks. 

[Alex]

Hi @jjsawesome,

Thanks for letting us know that the clean reinstall helped 🙂

Don't hesitate to reach out again if the issue returns or you have any questions.

Cheers.

[dementir]

Hi @Alex

• Check your firewall and antivirus software/apps to make sure Spotify is whitelisted or set as an exception.

I don't use firewall and antivirus on mac os. How firewall or antivirus block send request to spotify server if i close app on mac book and all work?

• Uninstall any ad-blocker apps.

I don't use ad blocker apps

• Remove ALL entries from the Windows hosts file containing Spotify. 

I have this problem on mac book and my hosts file on windows is clear

[Alex]

Hey @dementir,

Thanks for the reply and the details you've summited.

You can follow this post  to clear the hosts file on your Mac.

Keep us posted on how you get on.