Music stops playing after a few seconds

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Music stops playing after a few seconds

32z26l02s-_rk
Newbie

 

Paid

MacBook Pro

U.S. 

My Question or Issue

 Spotify stops playing after a few seconds. This is incredibly frustrating - this is the third episode like this I've had in several months. 

I've logged out, logged back in,  deleted app, download new one, logged out on all devices, etc etc - almost everything.

Does anyone have any suggestions?

This is very time consuming - the last time Spotify did this, I went to Pandora until someone fixed the bug or the bug fixed itself.

Spotify - PLEASE FIX THIS BUG! It appears this has been going on for several years   now - it's a little ridiculous! Get your sh!t together, if you really care about your customers (which I know you don't since you are publicly owned now 😞  )

1 Reply

Loxer
Rock Star 17
Rock Star 17

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app.

Just follow these steps:

  1. Click Spotify in the menu bar then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Download and install Spotify.


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 17
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