Music won't play and I've tried refreshing

[HollyBerry1]

Plan

Free

Country

US

Device

Mac desktop

My Question or Issue

My music won't play and I've refreshed, I've re-installed the app, and it keeps bugging out when i try to play music.

[Dessi]

Hi there @HollyBerry1,

Thanks for reaching out!

We'd like to gather a bit more info in order to figure out what might be causing this, so it'd be great if you can share the following:

• Does this only happen in the desktop app or in the Web Player as well? What about the mobile one?
• Do you get any error messages, such as "Spotify can't play this right now"?
• Does this happen with everything you try to play or with specific playlists/albums?
• Is your PC connected to any external devices when this happens?

Since you've started with some good troubleshooting steps already, we'd also recommend checking if logging out and back in a couple of times in a row makes a difference. In case you have another internet connection available, you can give that a try as well. 

Keep us posted.

[HollyBerry1]

on both web player and the desktop app

[Eni · Accepted solution]

Hey @HollyBerry1, 

Thanks for getting back to us. 

Are you getting any error messages when this happens? If so, sending us a screenshot of it would come in handy. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Additionally, does this happen with all your content? We'd also like to know if this started happening after a specific event such as an update. 

Keep us posted. 

[HollyBerry1 · Accepted solution]

I found the problem lol, i just had to restart my computer