Musixmatch not working on desktop osx app

Re: Musixmatch not working on desktop osx app

federico22285
Casual Listener
Hi Adam,

This is 100% replicable on the following environment : 10.10.4 (14E46) OSX Yosemite. At any given moment of the day you will ge tthe same message. "10.10.4 (14E46)"

Re: Musixmatch not working on desktop osx app

Adam_B
Roadie

@federico22285 We can't reproduce it in that scenario, it seems like this issue's linked to your proxy.

Can you try connecting without a proxy?

Also, could you try a different internet connection?

 

Thanks!

Re: Musixmatch not working on desktop osx app

DrSigfrid
Regular

Hi, I obviousbly tried without the proxy and works fine.

The problem is that I define a proxy for streaming and Lyrics module don't use it, 

This is the problem.

 

Thanks

Re: Musixmatch not working on desktop osx app

Adam_B
Roadie

Thanks for the heads up! 

 

As Musixmatch created this feature in this app, have you tried reaching out to them to see how they perform through proxies?

 

You can reach them here.

 

Let us know if you notice anything else like this.

 

Thanks again :)

Re: Musixmatch not working on desktop osx app

thomagr
Newbie

Exact same problem here. No lyrics, no images. Makes the product less attractive.

 

Yosemite 10.10.2
Spotify musixmatch
proxy HHTPS

Re: Musixmatch not working on desktop osx app

Jason
Spotify Legend

Hey guys!

 

Thanks for your posts in the Community!

 

Are you still having trouble with this? If so, have you been in touch with the Musixmatch team? They should be able to take a look into this for you.

 

Keep me posted.

Re: Musixmatch not working on desktop osx app

PauPau_De_Fresa
Newbie

Hi, I have this issue too, I'm not behind any proxy or firewall, in fact my configuration is exactly the same as it was before this issue took place, I'm runnin Mac OSX 10.9.5, my connection is perfectly fine and I use a lot the lyrics app in Spotify, so please Fix it Soon
Cheers!

Re: Musixmatch not working on desktop osx app

Adam_B
Roadie

Hi @PauPau_De_Fresa,

 

First of all, welcome to the Spotify Community! Thanks for posting.

 

If you're having issues with the app but you're not connecting through a proxy, try these steps for a clean reinstall.

Make sure you're deleting the files/folders mentioned for Mac.

 

If you're still having connection issues, it may be worth getting in touch with Musixmatch.

 

Let us know how you get on.

Thanks!

Re: Musixmatch not working on desktop osx app

ThiagoHenrik
Casual Listener

Hello. I have the same problem here. I'm connecting with Proxy (the company's proxy). Spotify works fine, but the Lyrics feature has never once worked.

Re: Musixmatch not working on desktop osx app

pvanmastrigt
Newbie
Hello same problem here also using different hardware, OS and installs. Must be very easy to replicate. Just start Spotify and Musixmatch and change the song midway one or two tines - bingo - the Musixmatch app hangs..
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