Agreed.
The suggested solutiuon is kind of less then helpful really. It's like buying a new car from someone, and on finding that the engine breaks down, taking it back to be told there's nothing wrong with said engine, you just need to have a new one put in every month or so. Only a software company would be so obscure and lofty.
Just a suggestion, but I find Apple Music fine - less clear to use, but more tracks, and has that small advantage of, you know, actually working.
