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My MAC desktop app doesn't work

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Re: My MAC desktop app doesn't work

Casual Listener

It seems as though the hardware acceleration was already disabled. I decided to enable it and it restarted but the issue persists. I then disabled it and restarted again and still nothing. Just a black home screen that never loads up. So disappointing.

Re: My MAC desktop app doesn't work

Casual Listener

Same here - my desktop app hasn't worked properly for at least a year - doesn't fully load, doesn't search, takes a long time for songs to play. Same on every network I try, and Spotify tech support can't or won't help. 

 

Re: My MAC desktop app doesn't work

Casual Listener
Same issue here. Click on the app icon, black screen...wait....wait....nothing. Black screen gone. App not open. Anyone receive any information about this yet?

Re: My MAC desktop app doesn't work

Casual Listener

Any solutions from Spotify itself?  I've had the problem for a year.  Have reinstalled the app, disabled acceleration and nothing has worked.

Re: My MAC desktop app doesn't work

Casual Listener
Nothing from Spotify, but I uninstalled and reinstalled the app, then restarted and mine started working again.

Re: My MAC desktop app doesn't work

Casual Listener
I did that - more than once and it didn’t fix the issue.

Re: My MAC desktop app doesn't work

Casual Listener
No, nothing. I've switched my paid account to Apple Music now, and I find much better, with a wider selection of music as well.

Re: My MAC desktop app doesn't work

Casual Listener

I get the same problems too - the app will start, after a while the left sidebar loads and I can play saved playlists, but anything else takes either minutes to load or just won't load at all. If I try to close or force quit the app it stops responding and hangs indefinitely.

I have tried a full uninstall and reinstall, and to begin with it worked just fine but it's been a couple of weeks now and it's slowly got worse and I'm now back to where I started.

I tried turning off hardware acceleration but it made no difference.

The web player works without a problem, just not the app.

Re: My MAC desktop app doesn't work

Newbie

This has been an issue for awhile now and it appears Spotify's response is to do an uninstall and reinstall. 

 

Disappointing experience from a company that prides itself on being engineering/product driven. 

Re: My MAC desktop app doesn't work

Moderator
Moderator

Hey folks,

 

Thanks for reaching out.

 

Just to summarize the troubleshooting steps mentioned so far:

  • Perform a clean reinstall using the steps here. Make sure to restart your device afterwards.
  • Disable hardware acceleration under the Advanced Settings tab.
  • Disable any battery optimization and cache clearing apps for Spotify

It's a good idea to also remove any Spotify entries in your hosts file. You can do this this way:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

If the issue persists could you try reproducing it with another account? You can create a free account to that end here. Also it would help us out a lot in identifying the root cause of the problem if you share when exactly the app shows a black screen - when you use the search bar, on startup or during playback? Does the app become unresponsive in general?

Hope this helps. Keep us posted on how it goes.  

MihailModerator
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