It seems as though the hardware acceleration was already disabled. I decided to enable it and it restarted but the issue persists. I then disabled it and restarted again and still nothing. Just a black home screen that never loads up. So disappointing.
Same here - my desktop app hasn't worked properly for at least a year - doesn't fully load, doesn't search, takes a long time for songs to play. Same on every network I try, and Spotify tech support can't or won't help.
I get the same problems too - the app will start, after a while the left sidebar loads and I can play saved playlists, but anything else takes either minutes to load or just won't load at all. If I try to close or force quit the app it stops responding and hangs indefinitely.
I have tried a full uninstall and reinstall, and to begin with it worked just fine but it's been a couple of weeks now and it's slowly got worse and I'm now back to where I started.
I tried turning off hardware acceleration but it made no difference.
The web player works without a problem, just not the app.
Just to summarize the troubleshooting steps mentioned so far:
Perform a clean reinstall using the steps here. Make sure to restart your device afterwards.
Disable hardware acceleration under the Advanced Settings tab.
Disable any battery optimization and cache clearing apps for Spotify
It's a good idea to also remove any Spotify entries in your hosts file. You can do this this way:
Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
To open it, simply double-click and it will display the file’s contents in TextEdit
Check for any entries with Spotify in the address
If you do find any lines with Spotify, please remove them
Save your changes and restart Spotify
If the issue persists could you try reproducing it with another account? You can create a free account to that end here. Also it would help us out a lot in identifying the root cause of the problem if you share when exactly the app shows a black screen - when you use the search bar, on startup or during playback? Does the app become unresponsive in general?
Hope this helps. Keep us posted on how it goes.
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards