My Spotify just randomly stopped working

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My Spotify just randomly stopped working

danthepianoman
Regular

I was listening to a song on Spotify when the program suddenly crashed. When I logged in again, I couldn't go online anymore.

 

I have:
1. Restarted my computer. Did not help.

2. Checked if something was wrong with my internet connection. It wasn't.

3. Reinstalled the program using the current installer from Spotify's website. This did not help, in fact it made it worse. Now when I log in, all my playlists have disappeared.

4. I've checked my account on Spotify's webiste. It seems like my account is still active, and that I've paid for this month's premium.

5. I've tried logging in with my facebook details, this didn't help either.

 

So now just out of nowhere I can't go online and all my playlists have disappeared. Why is that??

 

Ps. I own a Mac 10 OS X 10.7, if that helps

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: My Spotify just randomly stopped working

Joe
Community Legend

Spotify Status@SpotifyStatus

We are experiencing some issues with the service at the moment. We are working hard to solve these #problems

Solution!

Re: My Spotify just randomly stopped working

dr_wiggles
Newbie

My premium account has gone completely wonky.

I've been logged into it through my Facebook account for years with no problems. I'm still logged in on My Echo Dot which still has my premium account and playlists but I cannot log in through this website or on my phone. I need this fixed.

17 Replies
Solution!

Re: My Spotify just randomly stopped working

Joe
Community Legend

Spotify Status@SpotifyStatus

We are experiencing some issues with the service at the moment. We are working hard to solve these #problems

Re: My Spotify just randomly stopped working

remmie
Regular

Re: My Spotify just randomly stopped working

user-removed
Not applicable

It's a service wide problem encompasing lots of countries, frustrating but the web player does still seem to be working.

Re: My Spotify just randomly stopped working

danthepianoman
Regular

Ok I see. Thanks!

Re: My Spotify just randomly stopped working

Rls23688
Newbie
This has happened to me - was using premium yesterday on my iPhone tried again today says all playlists are offline and telling me to upgrade to premium? Can you help?!

Re: My Spotify just randomly stopped working

Peter__
Community Legend

@Rls23688 wrote:
This has happened to me - was using premium yesterday on my iPhone tried again today says all playlists are offline and telling me to upgrade to premium? Can you help?!

Hey :) 

 

Is your premium definitely still active on your online account? Try logging out and back into the app again. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: My Spotify just randomly stopped working

Kitkat1998
Newbie
Hi my spotify has stopped working but my playlists are available ?

Re: My Spotify just randomly stopped working

Peter__
Community Legend

What error are you getting when you try and play some content? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: My Spotify just randomly stopped working

ThisIs_Burr_xD
Casual Listener

Yeah.. I was listening to music on spotify web player, and someone tried to talk to me, I simply paused my music, they finished what they were saying then when I went to unpause my music, not only was it lagging.. apparently even though I was mid-song I paused it during a commercial! Now none of my playlists will play... please help
I really appreciate it!
~Burr

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