My Web Player will not load

Solved!
Reply

My Web Player will not load

broderickc13
Casual Listener

I'm trying to play my music in the Spotify Web Player, not the app, and it won't load. I don't know what to do, because Spotify's homepage loads perfectly fine, but as soon as I try to go on play.spotify.com nothing works. My screen is just completely black with the spotify logo in the corning, there isn't even a loading sign. It has been like this for a few days, but I can still access my music on the Spotify app, and on my phone. If anyone could help that would be great! And I just realized that I can attach a picture of my screen, so I'm going to do that too.

3 ACCEPTED SOLUTIONS
Solution!

fweibel
Casual Listener

Hi,

 

I had the same issue recently> while trying to find solution, I found this thread.

 

My case

For my job, I often change location. Two weeks after being in a new country, the webplayer won't load its page. Clearing cache, trying icognito mode, testing the http=1 option... all these solutions fails..

 

My solution

https://www.spotify.com/ch-fr/ (replace ch-fr with your current country)

login.

go to your profile settings page https://www.spotify.com/ch-fr/account/profile/

change the country in the dropdown list to your current country. if it is disabled, ignore this step

after a few minutes, go to play.spotify.com. 

 

Cheers

View solution in original post

Solution!

pmiguy
Regular
appears to be an issue with Chrome. I was having same problem. Logged in and downloaded the app from FireFox and works perfectly.

View solution in original post

Solution!

-mm-
Casual Listener

@e-k:

It seems to work for me now. What happened? I was closing a program in task manager when in the corner of my eye i saw another program appear there. It was SpotifyWebHelper.exe. I had a feeling that i should try the web player again and it worked.

 

I did a search and indeed this program's purpose seems to be to allow users to open up and play Spotify's music in the web player. Why it wasn't running before, i have no idea.

 

edit: I spoke too soon. At first it worked, i could use the web player at work without the client. Now it doesn't work anymore and my work pc has the same problem as before. It doesn't make a difference if i have the client open on my home pc or not. I give up.

View solution in original post

65 Replies
Solution!

-mm-
Casual Listener

@e-k:

It seems to work for me now. What happened? I was closing a program in task manager when in the corner of my eye i saw another program appear there. It was SpotifyWebHelper.exe. I had a feeling that i should try the web player again and it worked.

 

I did a search and indeed this program's purpose seems to be to allow users to open up and play Spotify's music in the web player. Why it wasn't running before, i have no idea.

 

edit: I spoke too soon. At first it worked, i could use the web player at work without the client. Now it doesn't work anymore and my work pc has the same problem as before. It doesn't make a difference if i have the client open on my home pc or not. I give up.

View solution in original post

anubiswolfe
Newbie

my web player will not load. in the adress bar on the top it says play.spotify.com but under that it is a blank white screen. i cant figure it out. som im kinda nnoyed because i wanna listen to the new bring me the horizon album but i cant. idk what to do.


@broderickc13 wrote:

I'm trying to play my music in the Spotify Web Player, not the app, and it won't load. I don't know what to do, because Spotify's homepage loads perfectly fine, but as soon as I try to go on play.spotify.com nothing works. My screen is just completely black with the spotify logo in the corning, there isn't even a loading sign. It has been like this for a few days, but I can still access my music on the Spotify app, and on my phone. If anyone could help that would be great! And I just realized that I can attach a picture of my screen, so I'm going to do that too.


 

iamthecrime
Roadie

It's working again, for me at least!

iamthecrime
Roadie

It's lagging horribly in Chrome. Sometimes the tab just gives up completely and gives me an 'oops' error. 

dragonborn-
Casual Listener

I'm on Chrome OS and it won't load for me either.

pmiguy
Regular

This is a Chrome issue, not a Spotify one. I believe it's related to Chrome not supporting Flash. if you reinstall on FireFox it will work fine. I use Chrome too 99% of the time. 

vladimrbrozek
Newbie

yeah,it seems that my chrome book has this issue from time to time too,a friend tought my to clear your history on chrome,sometimes spotify updates and for some reason chrome takes you to the old version so it doesnt process it.

puppyluver_
Newbie

My Spotify Web Player Radio won't load, I have Firefox, and it's only radio that does not work. Everything else like my saved music and stuff is the only thing that is not working.

crimesolving
Newbie

what if you have a chrome OS 

shootingstars
Casual Listener

I've tried to use the Spotify Web Player on Microsoft Edge but's still not working. All it shows is the loading symbol and that''s it. Been waiting for quite some time too...

shootingstars
Casual Listener

I've tried to use the Spotify Web Player on Microsoft Edge but's still not working. All it shows is the loading symbol and that''s it. Bee waiting for quite some time too...

dragonborn-
Casual Listener
It is just very annoying, given that it was working completely fine yesterday. Chrome is a horrible OS because it is way too restrictive. I can't download Firefox or any other internet browser on a Chromebook apparently.

Chinch
Newbie

Chrome is not an OS

changnesia
Regular

It's not Chrome, apparently it's a server issue. See my thread here.

StarScream
Casual Listener
It is not a Chrome issue. It is not a server issue. The fact is that this was done on purpose. Every single time I try and listen to this thing, there is some kind of error that pops up and that fool sleeping on his skateboard says hi to me. The people at Soptify want you to pay for whatever premium services they have. The web player is free after all.

I wish Grooveshark was not shut down.

dylhol
Newbie

I have the premium service and am having the same issue playing the web player. So it's probably a temporary issue with the web player. 

TJ_V
Music Fan

Yes, it is a Issue with the Web player as well as the spotify app via PC/Mac The app on your computer will run but will not start any radio stations. I have found that is you start a radio on your phone and use connect (premium) you can still play Spotify via the PC app but I do believe that this is a temporary issue and it will be fixed within 24 hours.

Just a Random Guy trying to help those in need.

“I choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.”

― Bill Gates

iamthecrime
Roadie

I've never had this problem in Chrome before though. And since when doesn't Chrome support flash? It's built into the browser. 

 

I just tried it in IE and it doesn't load there either so it's probably a bug.

iamthecrime
Roadie

It won't load for me either.

cachok
Newbie

Same problem here, it is the format for some reason we have a computer with an older Web Player version and it works fine.

lysandraca
Casual Listener

The web player is not loading in Chrome or in explorer. Also I cannot find a way to contact spotify about it. That's frustrating and does not encourage me to renew a subscription. Please fix this

SUGGESTED POSTS