My Web Player will not load

Solved!
Reply

My Web Player will not load

broderickc13
Casual Listener

I'm trying to play my music in the Spotify Web Player, not the app, and it won't load. I don't know what to do, because Spotify's homepage loads perfectly fine, but as soon as I try to go on play.spotify.com nothing works. My screen is just completely black with the spotify logo in the corning, there isn't even a loading sign. It has been like this for a few days, but I can still access my music on the Spotify app, and on my phone. If anyone could help that would be great! And I just realized that I can attach a picture of my screen, so I'm going to do that too.

3 ACCEPTED SOLUTIONS
Solution!

fweibel
Casual Listener

Hi,

 

I had the same issue recently> while trying to find solution, I found this thread.

 

My case

For my job, I often change location. Two weeks after being in a new country, the webplayer won't load its page. Clearing cache, trying icognito mode, testing the http=1 option... all these solutions fails..

 

My solution

https://www.spotify.com/ch-fr/ (replace ch-fr with your current country)

login.

go to your profile settings page https://www.spotify.com/ch-fr/account/profile/

change the country in the dropdown list to your current country. if it is disabled, ignore this step

after a few minutes, go to play.spotify.com. 

 

Cheers

View solution in original post

Solution!

pmiguy
Regular
appears to be an issue with Chrome. I was having same problem. Logged in and downloaded the app from FireFox and works perfectly.

View solution in original post

Solution!

-mm-
Casual Listener

@e-k:

It seems to work for me now. What happened? I was closing a program in task manager when in the corner of my eye i saw another program appear there. It was SpotifyWebHelper.exe. I had a feeling that i should try the web player again and it worked.

 

I did a search and indeed this program's purpose seems to be to allow users to open up and play Spotify's music in the web player. Why it wasn't running before, i have no idea.

 

edit: I spoke too soon. At first it worked, i could use the web player at work without the client. Now it doesn't work anymore and my work pc has the same problem as before. It doesn't make a difference if i have the client open on my home pc or not. I give up.

View solution in original post

65 Replies

newmeirr
Newbie

Follow this Direct Link rather than using the Spotify Page Link:

 

 https://play.spotify.com/

 

Will only allow me to access the web player from this link

Otherwise I'm directed to purchase an app.

 

Hope this helps others 😉

jakesuk
Newbie

I've been having this problem in Explorer, but I just cleared cookies and data, but also, in Explorer's Internet Options dropdown, selected the Security tab and added spotify.com to trusted sites.  Seems to be working now....

12136163560
Newbie

luficaye
Newbie

Hello,

I am having EXACTLY the same problem. I have tried Chrome, Mozila and Internet Explorer and NOTHING works. My spotify is hosted in Germany, I believe. I must say it is rather disappiointing that such a huge service has these kind of technical difficulties where some times I even have a message saying ' this page cannot be displayed' when I try to access the webplayer. Come on, Spotify.

iamthecrime
Roadie

Can't open web player on Chrome today. 

 

Edit: doesn't load on IE either so I guess it's not just a Chrome issue.

shougun
Casual Listener

Dear friends,

 

This is neither a Google Chrome problem nor a temporary issue. I am a Safari user on OS X and it has been this way for me since spring 2015, so almost a year now (and thus countless upgrades of both OS, browser and hardware). I am a Premium user and have been for several years. And I absolutely detest the web player.

 

I don't need it (only use the app)! Yet every time somebody sends me a URL, I'm directed to the web player – which hasn't worked at all for me. Ever. Not once. I have tried it in Chrome as a reference, but the problem is the same as in Safari (see attached screenshot). The window doesn't load, and none of the buttons on the vertical bar to the left are active. And for that reason I cannot click the sprocket, can't access the settings menu, and thus cannot disable the web player feature.

 

I am stuck in a catch 22 loop.

Skärmavbild 2016-02-06 kl. 18.15.52.png

shougun
Casual Listener

I'm still having this issue, in every browser on my iMac and MacBook (not on iPhone tho). What could be the problem?

kon_micky
Casual Listener

I am having same problem as @shougun. Tried different computers, different OS different web browser (Safari, Chrome, IE) and nothing works. Other user that log in after me, had no problem at all - everything worked fine.

user-removed
Not applicable

@kon_micky

 

Hello:

 

Are you still having issues using the webplayer? There was a short connection issue with Spotify/Facebook users for about an hour. Are you up and running again on the webplayer?

kon_micky
Casual Listener

@

Hello

Yes, I am still having this issue. 

user-removed
Not applicable

@kon_micky

 

Hello:

 

How about trying with the Chrome browser with a incognito window?

kon_micky
Casual Listener

Nope. Still same problem. 

user-removed
Not applicable

@kon_micky

 

Hello:

 

Apologizes, I had not intended to overlook your post response, but it happened none the less.

 

A couple more things to double check, just to make sure third party browser extensions, like ad blockers and other third party add on items might be preventing playback on the Spotify webplayer. Saw some posts a few weeks back that disabling or turning off ad blocker add-ons to browsers when using the Spotify webplayer, doing this allows playback to resume after turning them off for the Spotify webplayer? 

kon_micky
Casual Listener

I think it doesn't matter. Web player on my account is not working, but other account (e.g. my friends) is working just fine - same computer, same browser, just other user.

e-k
Casual Listener

I have the same problem as @kon_micky does and I am sure it's a problem with my account.

 

I can use Spotify normally on mobile and with desktop players (Windows, Mac), but I can't use the web player -- when I try, all I see is a blank screen and the buttons on the left pane (none work).

 

Other users can use the web player on my computer with no problems.

user-removed
Not applicable

Make sure you don't have a Adblock enabled, also clear your browser cache.

e-k
Casual Listener

Thanks. But the problem is with my account, not with my computer (or browser).

 

I can't use the Web Player on any computer I try.

 

I tried to get some help from Spotify support last year and I didn't get any. Just sad.

e-k
Casual Listener
The Spotify support confirmed to me that the problem is with my account.

The problem is, apparently the support team can't make my account work with Web Player! It suggested me creating a new account. My followers, playlist and music could be transferred to the new account, but I'd lose my private messages and my username.

As far as I know, there's no option to export the messages. And my current account has an unique one-character username -- I don't want to lose it. New usernames need to have at least 4 characters.

It is a pity. For now I'll keep using Spotify without the Web Player.

I hope one day Spotify can solve my problem without me having to create a new account.

-mm-
Casual Listener

@e-k wrote:
The Spotify support confirmed to me that the problem is with my account.

The problem is, apparently the support team can't make my account work with Web Player! It suggested me creating a new account. My followers, playlist and music could be transferred to the new account, but I'd lose my private messages and my username.

As far as I know, there's no option to export the messages. And my current account has an unique one-character username -- I don't want to lose it. New usernames need to have at least 4 characters.

It is a pity. For now I'll keep using Spotify without the Web Player.

I hope one day Spotify can solve my problem without me having to create a new account.

I'm having the same problem, although i did not contact spotify about it. I wonder if it's username-related? You mention your 1-character username and my username has an unusual character in it (the n-dash, alt-0150). But if that were the case, why would they even allow such usernames to be created? My account was created only weeks ago and i doubt they have changed the policy since then, as they did in your case. No, I think the problem is something else, but yes, definitely looks like an account problem and nothing to do with browser, addons, plugins or pc.

 

When you contacted them, did they tell you WHY they couldn't make your account work (i.e. what the actual problem is that keeps them from doing that)? And if you were to create a new account like they suggested, how can you be sure that it doesn't have the same problem as your old account?

e-k
Casual Listener

The support didn't tell me why it couldn't make my account work. They didn't get into the specifics at all; they just said I'd need to get a new account, which is a very, very poor "solution".

 

I just gave up using the Web Player.

 

I actually wish I could give up using Spotify, because its apps are terrible. I use the apps for Windows, Mac, iOS and Android and they're all full of bugs. I hate them so much. And this problem with my account... Spotify is such a mess when it comes to software, it's a shame.

 

But, for now, they have the best catalog for me. Unfortunately -- because I'm really looking forward to switch to another service.

SUGGESTED POSTS