My Web Player will not load

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My Web Player will not load

broderickc13
Casual Listener

I'm trying to play my music in the Spotify Web Player, not the app, and it won't load. I don't know what to do, because Spotify's homepage loads perfectly fine, but as soon as I try to go on play.spotify.com nothing works. My screen is just completely black with the spotify logo in the corning, there isn't even a loading sign. It has been like this for a few days, but I can still access my music on the Spotify app, and on my phone. If anyone could help that would be great! And I just realized that I can attach a picture of my screen, so I'm going to do that too.

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Solution!

fweibel
Casual Listener

Hi,

 

I had the same issue recently> while trying to find solution, I found this thread.

 

My case

For my job, I often change location. Two weeks after being in a new country, the webplayer won't load its page. Clearing cache, trying icognito mode, testing the http=1 option... all these solutions fails..

 

My solution

https://www.spotify.com/ch-fr/ (replace ch-fr with your current country)

login.

go to your profile settings page https://www.spotify.com/ch-fr/account/profile/

change the country in the dropdown list to your current country. if it is disabled, ignore this step

after a few minutes, go to play.spotify.com. 

 

Cheers

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Solution!

pmiguy
Regular
appears to be an issue with Chrome. I was having same problem. Logged in and downloaded the app from FireFox and works perfectly.

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Solution!

-mm-
Casual Listener

@e-k:

It seems to work for me now. What happened? I was closing a program in task manager when in the corner of my eye i saw another program appear there. It was SpotifyWebHelper.exe. I had a feeling that i should try the web player again and it worked.

 

I did a search and indeed this program's purpose seems to be to allow users to open up and play Spotify's music in the web player. Why it wasn't running before, i have no idea.

 

edit: I spoke too soon. At first it worked, i could use the web player at work without the client. Now it doesn't work anymore and my work pc has the same problem as before. It doesn't make a difference if i have the client open on my home pc or not. I give up.

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65 Replies

Joe
Community Legend

What operating system and browser are you using? Are you behind a proxy possibly?

broderickc13
Casual Listener

I'm using safari on a mac

Joe
Community Legend

Could you try logging out of spotify then back in. If you still get the same thing, log out again then clear the cache and cookies in safari and it should work after doing that.

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