NaN:NaN being shown in place of 00:00 duration value around playback progress bar for inactive songs

[iamutkarsht]

Plan

Premium

Country: Japan

Device: Macbook Pro (15-inch, 2017)

Operating System: MacOS Mojave (10.14.6 (18G103))
Spotify desktop version: 1.1.54.592.gc0b20638

Issue:

On opening the desktop Mac client, the duration values beside the playback progress bar show `NaN:NaN` which I suppose should be either hidden from the user when no song is active or should be set to 00:00 ------------- 00:00

I am attaching the screenshot below.

[Billy-J]

Hey @iamutkarsht, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

[sherrygong]

Hi, did you end up fixing this problem? I’m having the same issue

[Novy]

Hey there @sherrygong, 

Thank you for reaching out here in the Community 🙂

Would you mind sending over your device's make, model and OS version, along with the Spotify version that you're currently running? 

It would also be helpful to know if you've tried any troubleshooting steps. This can help us give you better suggestions. 

Keep us posted!

[sherrygong]

I have a macbook air retina 2020 running big sur 11.5.1 and I’ve had this problem for months. I have spotify version 1.1.58.820.g2ae50076 and I already tried clean reinstalling/deleting all previous spotify files because email support told me to but it didn’t work. Thanks!

[Novy]

Hey @sherrygong, 

Thanks for getting back to us with this info. 

Can you confirm if the same thing happens when you use the web player? 

If possible, could you ask a friend or a family member to log in to their personal account using your computer to see if they can replicate this? 

We'll be right here.

[sherrygong]

The web player doesn’t work either and my account works when logged into from a different device so I think the issue is on my computer. Other accounts don’t work on my computer either.

[MafeG]

Hi @sherrygong,

Thank you for keeping us in the loop. 

Since this is happening only on your PC, please make sure that Spotify is whitelisted in your firewall.

If the issue persists, follow these steps to clear the Hosts file on your PC and test the app again.

Let us know how this goes. 

[sherrygong]

Hi, I’ve already tried that

[Alex]

Hey @sherrygong,

Thanks for the post.

Can you try creating a mobile hotspot from your phone and connect your computer to that? This way we'll check if the issue is related to the network or the computer itself.

If it doesn't work with another internet connection as well, try clearing any entries of Spotify in your Mac's host files. Follow this guide.

Let us know how it goes 🙂

[sherrygong]

Hi, that doesn't work either

[Jeremy]

Hi there @sherrygong,

Thank you for your reply and confirmation.

Can you download Spotify from our website here to see if the issue persists?

Keep us posted 🙂

Take care!

[sherrygong]

Unfortunately I’ve tried that already

[Kiril]

Hey there @sherrygong,

Thanks for your reply.

Could you also try if the situation repeats, when you toggle the Offline mode for your desktop app?  You can find the setting in the 3-dotted menu under File>Offline mode.

Try also going into fullscreen mode, to see if this will display the progress correctly.

Hope this helps. Let us know how you get on.

[sherrygong]

That didn't work either. I think the problem might have something to do with deleted files, because I set the local files on and accidentally deleted them from my computer before spotify stopped working.

[Kiril]

Hi again @sherrygong,

Thanks for your reply and info.

It's indeed possible, that some old cached data from your deleted local files could now be causing conflicts. In this case we'd recommend you deleting your local files cache as well, following the steps in this thread. 

Meanwhile, we believe that there is also a newer version of the Spotify app for desktop platforms, so make sure you check for it and update it once again to see if this will make any difference. 

Hope you find this useful. Keep us posted if you have any questions.

[sherrygong]

That didn't work either

[Jeremy]

Hi again @sherrygong,

Thank you for your reply and confirmation.

Can you let us know which version you have of the app?

Also, can you delete Spotify's settings folder to see if the issue persists?

We'll be on the lookout for your reply.

Take care!

[sherrygong]

Unfortunately I am unable to see what version I have (clicking doesn't pull up anything) and now the app is completely unusable because it displays the "something went wrong try reloading the page" message instead of NaN:NaN, but I know I have the newest version because I just deleted and redownloaded the app. Deleting the folder didn't work either

[Jeremy]

Hi again @sherrygong,

Thank you for your reply.

Can you perform a clean reinstall again but this time in Safe Mode?

We also suggest that you remove all lines from your hosts file by following the steps bellow:

1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
3. To open it, simply double-click and it will display the file’s contents in TextEdit 
4. Check for any entries with Spotify in the address
5. If you do find any lines with Spotify, please remove them
6. Save your changes and restart Spotify

Let us know how it goes.

Take care!